Servicenow Lead

Location : Bangalore / Hyderabad

Exp: 8 yrs.

Budget: Max 24 LPA

SKILL / EXPERIENCE

• 8+ years of ServiceNow platform experience preferably in development and implementation

• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications

• Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow

• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow

• Hands on experience on development of custom scoped applications

• Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools

• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration

• Hands on experience on working with Rest APIs

• A fair understanding of MID Server Configuration, CMDB, discovery and asset management

• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow

• Demonstrated success at delivery of assignments with tight deadline.

• Ability to work independently, but strong team player with experience of working as part of a global team.

• Self-starter mind set with the ability to share ideas, identify and drive opportunities.

• Strong problem analysis skills to include the use of mathematical concepts to validate results

• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail

• Clear and concise communication with superior written and verbal communication skills.

• Manage and prioritize work effectively with minimal supervision

• Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.

• Coordinate and solve complex technical data and transformation issues.

• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

• Answer “how to” technical and application configuration questions.

• Develop, maintain, and execute reports to ensure system operation meets performance targets.

• Create and maintain system design and operations documentation Role & responsibilities

Preferred candidate profile