Servicenow Lead

7 - 10 years

16 - 25 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location : Bangalore / Hyderabad

Exp: 8 yrs.

Budget: Max 24 LPA

SKILL / EXPERIENCE

  • 8+ years of ServiceNow platform experience preferably in development and implementation


  • Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications


  • Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow


  • Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow


  • Hands on experience on development of custom scoped applications


  • Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools


  • Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration


  • Hands on experience on working with Rest APIs


  • A fair understanding of MID Server Configuration, CMDB, discovery and asset management


  • Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow


  • Demonstrated success at delivery of assignments with tight deadline.


  • Ability to work independently, but strong team player with experience of working as part of a global team.


  • Self-starter mind set with the ability to share ideas, identify and drive opportunities.


  • Strong problem analysis skills to include the use of mathematical concepts to validate results


  • Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail


  • Clear and concise communication with superior written and verbal communication skills.


  • Manage and prioritize work effectively with minimal supervision


  • Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.


  • Coordinate and solve complex technical data and transformation issues.


  • Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.


  • Answer “how to” technical and application configuration questions.


  • Develop, maintain, and execute reports to ensure system operation meets performance targets.


  • Create and maintain system design and operations documentation Role & responsibilities

Preferred candidate profile

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