ServiceNow IVR & EDM Product Analyst

ServiceNow IVR & EDM Product Analyst

Total Experience- 5-6 years

Relevant experience-5 years

Detailed Roles & Responsbilities

• • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them)
• • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them)
• • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions
• • Experience delivering global, enterprise solutions that can scale
• • Experience evaluating solution options and formulating business cases
• • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
• • Ability to use data and analysis to drive decision-making
• • Outstanding communication and facilitation skills
• • Demonstrated ability to complete multiple tasks under pressure
• • Drives change laterally across regions and organizations using influence skills
• • Maintains a positive attitude & thrives in ambiguous work environment

Mandatory skills

• • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred
• • Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
• • ServiceNow Certifications are a plus
• • Experience in ServiceNow HRSD product implementation is a plus
• • Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.