Servicenow Architect

Position Overview

We are seeking an experienced and strategic ServiceNow Architect to lead the design and governance of our ServiceNow platform, with a primary focus on IT Service Management (ITSM) and Hardware/Software Asset Management (HAM/SAM). The ideal candidate will have a strong background in financial services, with deep knowledge of regulatory, compliance, and operational requirements unique to the industry.

As a ServiceNow Architect, you will be responsible for translating business objectives into scalable, compliant, and efficient ServiceNow solutions across the ITSM and Asset Management domains, driving platform strategy, design standards, and delivery excellence.

Key Responsibilities

• Own the architecture and solution design for ServiceNow ITSM, HAM, and SAM modules, ensuring alignment with business goals and financial industry standards.
• Define and enforce platform governance, architecture principles, and integration patterns.
• Provide architectural oversight for all ServiceNow development, ensuring scalable and maintainable design.
• Partner with cross-functional teams to identify opportunities for automation, optimization, and improved service delivery.
• Lead the platform roadmap and upgrade planning, ensuring minimal business impact and high platform stability.
• Collaborate with security and compliance teams to ensure alignment with data protection, audit, and regulatory requirements (e.g., SOX, PCI, GDPR).
• Evaluate and design integrations with third-party systems, CMDB sources, discovery tools, and financial asset tracking systems.
• Act as the subject matter expert (SME) for ServiceNow architecture, mentoring development teams and reviewing code/configuration.
• Monitor new releases from ServiceNow and recommend relevant new features or modules to stakeholders.
• Lead architectural reviews, POCs, and performance assessments to ensure high availability and optimized system design.

Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 8+ years of ServiceNow experience, including 3+ years in a ServiceNow architect or lead developer role.
• Deep expertise in ITSM, HAM, and SAM module design, configuration, and deployment.
• Strong industry experience in financial services, with understanding of operational risk, compliance, and governance.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Extensive knowledge of CMDB design, discovery processes, and asset lifecycle governance.
• Experience with enterprise architecture frameworks (e.g., TOGAF, ITIL v4).
• Strong interpersonal and stakeholder management skills, including executive-level communication.
• Solid understanding of Agile, DevOps, CI/CD pipelines, and platform performance optimization.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist in ITSM and HAM/SAM – Highly Preferred
• Certified Application Developer (CAD)
• TOGAF, ITIL v4, or similar enterprise architecture/IT service management certifications.