Service Trainer

Company Description

Rohan Motors Ltd., established in 1988, operates with a mission to place customer satisfaction at the forefront, integrating sales, service, and service parts into a single convenient location. With over 6000 employees, the company has built a reputation for providing speedy and efficient service at their facilities in Noida, Greater Noida, Ghaziabad, Mathura Road, Dehradun, and Palwal, and they are known for their robust customer relationships.

Role Description

This is a full-time, on-site role based in Delhi, India, for a Service Trainer at Rohan Motors Ltd. The Service Trainer will be responsible for designing, conducting, and implementing service training programs for staff. Day-to-day tasks include developing training materials, assessing trainee performance, conducting workshops, and ensuring that the service team adheres to the company's standards of customer satisfaction. The Service Trainer will work closely with various departments to identify training needs and improve service quality.

Qualifications

• Experience in facilitating training programs and workshops
• Skills in training material development and instructional design
• Strong communication and interpersonal skills
• Understanding of customer service principles and practices in the automotive industry
• Ability to assess and evaluate trainee performance
• Proficiency in using training software and tools
• Bachelor's degree in Business Administration, Education, Human Resources, or related field
• Experience in the automotive industry is a plus