Service Reliability Engineer

Reuters

1 - 5 years

9 - 13 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Career development Cloud computing Automation Service level Process improvement Consulting Network security Agile Flex Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide Product engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. This should include but is not limited to:

About the role:

Responding to incidents and escalations to provide leadership and communication
Find issues, design, test and implement solutions according to ITSM
Continually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computing
Keen eye on developing customer needs and driving innovation to continually improve
Working directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followe'd
Gather and analyze metrics to understand where quality exists and where support is needed
Support cross functional process improvement across the service life cycle, from design, testing and release and platform management
Provide a balanced view of feature development speed and reliability with we'll-defined service level objectives
Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning

About You

Bachelor s degree or equivalent required, preferably in a software engineering or related discipline
4+ years of experience in software development and experience supporting applications in the cloud (AWS, AZURE, etc)
Understanding of the technologies used to build and operate distributed application systems (Network, Security, CI/CD, Telemetry, APIs, etc)
Constant focus on learning new technologies, languages, architecture concepts, and industry best practices
Some experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems
Good critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
Ability to flex styles to work we'll with a range of stakeholders from extremely technical engineers to non-technical business leaders
A work style that is collaborative, energetic, and results-oriented
Ability to influence others and drive consensus across stakeholder groups
Ability to perform in a fast-paced environment and are motivated by complex technical and business challenges

What s in it For You

Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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