1 - 4 years
6 - 10 Lacs
Posted:10 hours ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Ensuring customers closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance
Kotak Life Insurance
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