Posted:1 month ago|
Platform:
Work from Office
Full Time
We are looking for a skilled professional with 8-9 years of experience to fill the role of Service & Operation Manager in Equitas Small Finance Bank Ltd, located in [location to be specified]. The ideal candidate will have a strong background in BFSI and excellent leadership skills. Roles and Responsibility Manage and oversee daily operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in managing teams and leading operations in the BFSI sector. Strong understanding of financial products and services, including small finance banking. Excellent communication, interpersonal, and problem-solving skills. Ability to work under pressure and meet deadlines in a fast-paced environment. Strong analytical and decision-making skills with attention to detail. Experience in developing and implementing process improvements to boost efficiency.
Equitas Small Finance Bank
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