service Marketing Executive

• Females Only
• Need to follow company defined standard and procedures while answering calls and delivery messages
• Follow up customers for service initiation ,offer appointments for service
• Maintain and communicate service appointments for the next day , to relevant role orders
• Handle customer queries ,escalate concerns to relevant role holders and ensure that they are closed on time
• Prepare service marketing plan and design new initiatives ,conduct activities as per requirement and RE guidelines /norms
• Pitch VAS to customers over the phone
• Design relevant campaigns with customer Relationship Manager and Works Manager to increase workshop revenue
• Analyze the lost cases of workshop and prepare action plan with CRM ,GM Service
• Update details of lost customers in DMS in case of incorrect in DMS in case of incorrect contact details
• Carry out customers in case of incorrect acquisition as per plan
• Meet lost customers if needed to carry out customer acquisition plan

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Schedule:

• Day shift

Work Location: In person