Responsibilities low company defined standard and procedures while answering calls and delivery messages Follow up customers for service initiation, offer appointments for service Maintain & communicate service appointments for the next day, to relevant role-holders Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time Pitch VAS to customers over the phone Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue Analyze the lost cases of workshop and prepare action plan with CRM, GM service Update details of lost customers in DMS in case of incorrect contact details Job Type: Full-time Work Location: In person

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Service Marketing Executive