Service Marketing Executive

Roles and Responsibilities of a PRO in a Bodyshop:1. Customer Relations:

• Act as the main point of contact for customers, ensuring a seamless experience.
• Address customer inquiries and concerns regarding repairs, services, and pricing.
• Provide regular updates on the progress of vehicle repairs.
• Collect customer feedback to improve service quality.

2. Coordination and Communication:

• Liaise between the bodyshop team (technicians, service advisors) and customers to ensure clarity and satisfaction.
• Coordinate with insurance companies to facilitate claims processing for repair work.
• Ensure timely communication between suppliers, vendors, and the bodyshop for spare parts or other needs.

3. Documentation and Compliance:

• Handle paperwork related to vehicle repairs, insurance claims, and government compliance.
• Ensure that the bodyshop adheres to local laws and regulations, such as environmental and safety standards.
• Manage licensing, permits, and other legal documentation.

4. Marketing and Brand Promotion:

• Promote the bodyshop’s services through marketing campaigns, social media, and other platforms.
• Represent the bodyshop at community events or industry gatherings to build brand awareness.
• Develop and maintain partnerships with local businesses or organizations.

5. Conflict Resolution:

• Mediate disputes between customers and the bodyshop to ensure satisfactory resolutions.
• Address complaints or negative feedback promptly and effectively.

6. Strategic Development:

• Work with management to develop strategies to attract new customers and retain existing ones.
• Conduct market research to understand customer preferences and industry trends.

7. Reporting:

• Prepare reports on customer satisfaction, marketing efforts, and stakeholder feedback.
• Provide insights to management for improving service quality and customer relationships.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person