Service Manager

Job Description for the post of Service Manager

Service Operations Management: Oversee the service department's daily operations, ensuring timely and efficient service delivery for SPMs.

Team Coordination: Manage and coordinate with service engineers and technicians, assigning tasks based on priority and expertise.

Customer Interaction: Act as the primary point of contact for clients regarding service requests, feedback, and issue resolution.

Scheduling & Dispatching: Plan and schedule service visits, ensuring optimal resource utilization and minimal downtime for clients.

Installation Management:

Planning and coordinating installation projects, ensuring timely completion and adherence to specifications.

Supervising and managing a team of installation technicians, providing guidance and training.

Resolving installation-related issues and ensuring customer satisfaction.

Documentation: Maintain accurate records of service activities, including reports, feedback, and maintenance logs.

Inventory Management: Monitor and manage spare parts inventory, coordinating with the procurement team for replenishments.

Training & Development: Identify training needs for the service team and coordinate relevant training sessions to enhance skills and knowledge.

Process Improvement: Continuously assess and improve service processes to enhance efficiency and customer satisfaction.

Technical Proficiency: Strong knowledge of hydraulic systems, special purpose machines, and related technologies.

Leadership: Proven ability to lead and manage a team effectively.

Communication: Excellent verbal and written communication skills for client interactions and internal coordination.

Problem-Solving: Ability to analyse issues, identify root causes, and implement effective solutions promptly.

Experience:

Relevant 3-4 years of experience in servicing, maintaining, or repairing hydraulic equipment or special purpose machines.

Job Types: Full-time, Permanent

Pay: From ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• How many years of experience in Project Installation, scheduling team handling of technicians?
• Communication

Education:

• Master's (Required)

Experience:

• service engineer: 3 years (Required)

Location:

• Pune, Maharashtra (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person