Service Manager

Job Description

Job Summary We are seeking a dynamic and experienced Service Manager to join our team in Chennai. This role offers an exciting opportunity to lead service operations across the country, with extensive travel and the chance to make a significant impact in the water treatment industry and various industrial sectors. The ideal candidate will have a strong background in managing large teams and handling escalations, both internally and externally. This position promises substantial career growth and the opportunity to drive the success of our service business. Key Responsibilities: Oversee and manage service operations across multiple sites in Chennai. Lead and mentor large teams, fostering a culture of high performance and professional development. Handle escalations and resolve issues promptly, maintaining strong relationships with clients and internal stakeholders. Develop and implement innovative service strategies to enhance efficiency and customer satisfaction. Ensure compliance with industry standards and regulations. Monitor and report on service performance metrics. Collaborate with other departments to ensure seamless service delivery. Travel extensively within Chennai to oversee operations and engage with clients. Play a pivotal role in driving the financial success and growth of the service business. Qualifications: Bachelor's degree in Engineering, Business Administration, or related field. Minimum of 10 years of experience in the water treatment industry or industrial settings (semi-conductor, pharmaceutical, oil and gas). Proven experience in managing large teams. Strong problem-solving skills and ability to handle escalations effectively. Excellent communication skills, both internal and external. Ability to travel extensively within India. Strong financial acumen and experience in business management. Skills: Leadership and team management Problem-solving and conflict resolution Strategic planning and implementation Excellent verbal and written communication Customer relationship management Industry-specific knowledge and compliance Financial management and business growth