SERVICE MANAGER

Job Summary:

We are seeking a dynamic and experienced Service Manager to lead our service operations at the Nilambur branch. The ideal candidate will be responsible for overseeing the day-to-day activities of the service department, ensuring customer satisfaction, managing the service team, and maintaining high service standards as per company and OEM guidelines.

Key Responsibilities:

• Manage overall service operations at the branch.
• Supervise service advisors, technicians, and support staff.
• Monitor daily workshop performance and ensure productivity and efficiency targets are met.
• Ensure timely and quality service delivery to customers.
• Handle customer complaints and provide prompt resolutions.
• Maintain and monitor workshop tools and infrastructure.
• Ensure adherence to manufacturer guidelines and company SOPs.
• Monitor warranty claims, insurance processes, and service campaigns.
• Prepare service reports and present to senior management.

Required Qualifications & Skills:

• Minimum 3-5 years of experience in an automotive service management role.
• Degree or Diploma in Mechanical/Automobile Engineering preferred.
• Excellent leadership, interpersonal, and team management skills.
• Strong problem-solving and decision-making abilities.
• Customer-focused with good communication skills.

Salary & Benefits:

• Competitive salary based on experience and qualifications.
• Incentives based on performance.
• Accommodation support if required.
• Other benefits as per company policy.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Work Location: In person