Service Engineer

Key Responsibilities

Installation & Commissioning

• Install, configure, and commission IBMS and ELV systems, ensuring adherence to client specifications and project timelines.
• Perform system integration, ensuring that all components are working seamlessly together.

System Maintenance & Troubleshooting

• Perform regular maintenance of IBMS and ELV systems to ensure optimal performance and longevity.
• Diagnose and resolve technical issues with systems such as BMS, CCTV, fire alarms, access control, and HVAC controls.
• Respond to service calls promptly and efficiently to minimize system downtime.

Customer Support & Service

• Provide technical support to clients, addressing queries and resolving problems.
• Conduct training sessions for clients on system operations and basic troubleshooting techniques.
• Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.

Documentation & Reporting

• Maintain accurate service records, including installation reports, maintenance logs, and troubleshooting documentation.
• Prepare and submit detailed service reports and feedback to the Service Manager or Operations Manager.

System Upgrades & Modifications

• Perform system upgrades, updates, and modifications as required to meet client needs or comply with new regulations.
• Advise clients on the best practices and solutions for improving system performance and efficiency.

Compliance & Safety

• Ensure all work is carried out in accordance with safety regulations and standards.
• Adhere to company policies, procedures, and protocols to guarantee high standards of service.

Collaboration & Teamwork

• Work closely with the project team and other service engineers to ensure smooth execution of tasks.
• Share knowledge and provide guidance to junior engineers or trainees when needed.

Key Requirements

• Educational Qualifications

• Bachelors degree or diploma in Electrical Engineering, Electronics, or a related field.
• Additional certifications in IBMS, ELV systems, or related fields are a plus (e. g. , BMS, HVAC, Fire Safety).

• Experience

• Minimum 2-4 years of experience working with IBMS, ELV, or similar systems.
• Hands-on experience in the installation, maintenance, and troubleshooting of systems such as CCTV, fire alarms, access control, BMS, and HVAC