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Aerodry Plastics Automation
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Service Engineer

Service Engineer

Aerodry Plastics Automation

1 - 6 years

2 - 3 Lacs

Noida

Posted:4 hours ago| Platform:

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Skills Required

Relationship management Accessories Automation Manager Quality Assurance Process control Customer support Troubleshooting Machinery Monitoring Preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a candidate for the position of Service Engineer for Delhi - NCR, Pune, Kolkata, Bangalore, Chennai with hands-on field service experience and a basic understanding of industrial machinery and equipment. Preference will be given to candidates with knowledge of the plastics processing industry.

Primary Responsibilities:

Communicating effectively with clients and internal teams to ensure timely and efficient service delivery.

Promptly responding to service requests, troubleshooting issues, and following up to ensure customer satisfaction.

Monitoring equipment and machinery performance; implementing preventive maintenance programs to reduce downtime.

Conducting routine quality assurance and safety inspections on all installations and services.

Providing on-site demonstrations and training to customers for safe and optimal equipment usage.

Performing installation, commissioning, and calibration of machinery and equipment at client sites.

Conducting daily/routine visits to both new and existing clients for equipment health checks and maintenance.

Preparing service reports, documentation, and updates for internal records and client communication.

Coordinating with the sales and technical teams for feedback on product performance and improvement areas.

Maintaining tools, parts, and inventory used for service work.

Key Deliverables

Provide timely and effective technical assistance to customers and internal stakeholders.

Maintain a high level of client satisfaction

Preventive Maintenance Compliance

Maximize the number of service issues resolved on the first visit.

Ensure prompt response to service calls

Maintain detailed and accurate service logs, reports, and documentation.

Complete installation and commissioning activities within agreed project timelines.

Adhere to all safety protocols during field service and ensure customer adherence post-installation.

Deliver effective customer training sessions, ensuring safe and efficient equipment usage.

Client Retention Relationship Management

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