Service Engineer

KEY DUTIES & RESPONSIBILITIES

• Aspirant will be SPOC to all teams working at site Support branches in verification of all documentation PO, WO etc. as per set criteria.
• Incumbent should be able to make sure timely handover, billing submission for installation of service partners for the assigned region. Spares, Service & IC related billing and collection of the assigned region both direct & service partners. Ensure targeted AMC is obtained with in the region through service partners and support them in order booking and processing.
• Aspirants job would entail coordination with vendors, service providers and site teams and be proactive at site allocated and report regularly on daily, weekly along with MIS reports as desired at the region.
• Incumbent should be open to continuously upgrade his knowledge of self and team with him through reading manuals & interacting with technical team and seniors and be abreast with client needs.
• Incumbent should be Monitoring and track installation, service and ensure closer in TAT for assigned region Incumbent should be Will ensure process controls for operations, execution, installation and service including adherence to statutory, safety, EHS and software updating etc.
• Incumbent should be able to interaction with customer, on installation and service satisfaction and delight and obtain customer appreciation letters.
• Ability to handle customer queries at site/region assigned on the technical issues from time to time.