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Bahwan Cybertek Group logo

Service Desk (NOC) - Team lead

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:3 days ago| Platform: Shine logo

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Skills Required

communication skills team management skills shift management ticketing tools service now jira monitoring tools splunk linux windows sla adherence solarwinds opsgenie networks

Work Mode

On-site

Job Type

Full Time

Job Description

You should have excellent/good communication skills and team management skills to effectively handle L1/L2 Monitoring and Incident Management. Your responsibilities will include managing shifts independently, monitoring alerts, initiating Bridge Calls, engaging stakeholders, being present throughout the bridge call, and preparing Problem statements. It is crucial to adhere to SLAs and follow up on issues with respective application teams. You should also have experience in ticket creations using Service Now/JIRA Ticketing tools and monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk. Basic knowledge of Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. This role requires working in 24x7 rotational shifts with week offs.,

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Bahwan Cybertek Group logo
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