7 Sla Adherence Jobs

Job Title: SAP FICO Consultants (Night Shifts) Experience: 8 to 13 Years in SAP FICO, S/4Hana, Fiori Apps, Finance & Controlling Work Mode: Remote Notice Period: Immediate Joiners are preferred with 0 to 15 Days NP Job Location: Open Hyderabad / Bangalore / Mumbai / Pune / Delhi / Chennai / Any Other Location Work Timings: Flexible to work in US Shift Timings – 06:30 PM to 03:30 AM IST or 09:30 PM to 06:30 AM IST Qualification: Any Graduation or Post-Graduation (Preferred: B.E. / B.Tech / MBA / MCA) Job Description: We are looking for an accomplished SAP FICO Consultants with deep expertise in SAP Financials, especially in Controlling (FICO) and strong knowledge of SAP S/4HANA and FIORI applications. The ideal candidate will lead a team responsible for SAP FICO application development, support, and continuous improvement while ensuring alignment with evolving business needs and SAP innovations. Key Responsibilities: Lead, mentor, and manage the SAP FICO team, driving performance and ensuring delivery excellence. Drive understanding and implementation of S/4HANA changes and provide strong exposure and support for FIORI apps within Finance & Controlling. Oversee SAP Financials support with a focus on Controlling processes including Cost Center Accounting, Profit Center Accounting, Month-End Closing, Overhead Assessment, and Settlement. Provide expertise in SAP FICO sub-modules: FI-New GL, FI-AP, FI-AR, FI-Banking, Asset Accounting, CO-CEA, CO-CCA, Internal Orders, CO-PC, COPA, Material Ledger, Treasury, and MBC (Material Ledger activation to plants is an added advantage). Analyze complex business process requirements; design, document, and implement appropriate SAP solutions using tools like LSMW, LTMC, and LTMOM. Manage FICO incident tickets effectively, maintaining SLAs, updating ticket status, and mapping client requirements to solutions. Facilitate cross-module integrations, validations, and substitutions within the SAP ecosystem. Drive the existing FICO team, providing guidance, conducting knowledge-sharing sessions, and ensuring adherence to best practices. Participate actively in client meetings to present project status, challenges, and roadmaps. Ensure adherence to SAP development standards including BADI, BAPI, User Exits, and Enhancement Spots. Deliver end-to-end implementations or major rollouts, preferably with 1 to 2 full-cycle implementations on S/4HANA or ECC. Collaborate with cross-functional teams to integrate SAP FICO solutions effectively with other modules. Continuously monitor, optimize, and improve Finance and Controlling processes leveraging SAP capabilities. Required Skills & Qualifications: 8 to 13 years of extensive SAP FICO, SAP FICO, S/4Hana, Fiori Apps, Finance & Controlling experience with managerial or leadership role. Strong hands-on expertise in SAP FI-New GL, FI-AP, FI-AR, FI-Banking, Asset Accounting, CO-CEA, CO-CCA, Internal Orders, Profitability Analysis (COPA), Material Ledger, Treasury, and MBC. Experience with SAP S/4HANA and FIORI applications — understanding latest innovations and adapting existing processes accordingly. Sound knowledge of ECC and S/4HANA environments with proven end-to-end implementation & AMS projects experience preferred. Solid understanding of financial business processes including controlling cost centers, profit centers, month-end closing, overhead assessments, and settlements. Expertise in SAP configuration, customization, and development tools like BADI, BAPI, User Exit, and Enhancement Spot. Experience in data migration tools: LSMW, LTMC, LTMOM. Strong skills in cross-module integration, validation, and substitution in SAP. Proven ability to manage support tickets with SLA adherence and client requirement mapping. Excellent communication, presentation (PPT, Excel), and stakeholder management skills. Ability to work effectively in night shift hours. Immediate joiners preferred Prior experience working with US-based clients is a strong advantage. That is what makes us special- Team-oriented corporate culture, collaboration as equals and steady knowledge transfer Active participation in shaping your future. Individually tailored mentoring program Sustainable career support with our career model and individual development programs International project opportunities and networks Do you have questions? We are looking forward to receiving your complete application documents (cover letter, CV and references) stating the earliest date you could start. Let's meet. Are you the person we're looking for? If yes, we look forward to receiving your application for this vacancy. Write to santhosh.koyada@bs.nttdata.com mentioning the job title in the subject line, along with the following details: Current CTC Expected CTC Notice Period Mandatory Skills: SAP FICO, S/4Hana, Fiori Apps, Finance & Controlling, CO-CEA, CO-CCA, Internal Orders, Profitability Analysis, COPA, Material Ledger, Treasury, MBC, Fiori Applications, Controlling Cost Centres, Profit Centers, SAP Configuration, LSMW, LTMC, LTMOM, SLA Adherence, Client Requirement Mapping, SAP Eco System

Job Responsibilities Reviewing and resolve issues reported by our clients and internal stakeholders Provide resolution that impacts processes across operations to optimize processes and prevent future issues Adhere to SLAs and SLCs of the team Contribute constructively to achieve business goals of the team Typical Qualifications AnyBachelor'sdegreeispreferred Minimum 2+ years of professional experience, US healthcare experiencepreferred

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand architecture and integrations to guide troubleshooting. Support solutioning by advising on best-fit fixes and enhancements. Monitor SLAs, analyze breaches, and drive continuous improvements. Manage support workflows using JIRA/ManageEngine and maintain reporting. Identify recurring issues and recommend automation/process improvements. Stay updated with Salesforce and industry trends to suggest innovations. Promote documentation, SOPs, and knowledge sharing across the team. Preferred Experience/Qualifications: 6+ years of professional experience as a Salesforce Administrator Degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered. Salesforce Admin Certification is a MUST. Excellent communication skills and the ability to work as part of a team are essential. A successful candidate will also exhibit a strong desire to learn and understand all aspects of the companys operations and be able to interact directly with other departments. Highly organized with exceptional attention to detail. Ability to handle multiple priorities in a fast-paced environment. Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder (preferred). Project Management Professional (PMP) or Agile certification (preferred). Place of Posting: Candidates will be working out of Pune (Client site) and anywhere else subject to the organizations requirement.

Prime Brokerage & Clearing Operations provides clearing, execution and custody services for all major products across over 75 exchanges. Clients include hedge funds, asset managers, governments, corporates, broker dealers, Goldman Sachs franchise traders, other professional investors and market markers. Operations teams supporting the Prime Brokerage and Clearing business are responsible for providing centralized securities clearing and settlement, managing cash inflows and payments, and maintaining the accuracy of clients positions and transactions. The Prime Brokerage & Clearing Operations consists of three functional teams, namely, Middle Office, Control & Custody Services. Prime Brokerage & Clearing Operations globally is located in London, Jersey City, Salt Lake City, Singapore and Bengaluru. The department's key priorities are to mitigate risk, provide exceptional client service and drive strategic change. JOB SUMMARY AND RESPONSIBILITIES The position available is with the Prime Brokerage & Clearing Operations team. The reporting line is to a Team Manager as first line management, with further supervision by the Vice President. Key stakeholders and interactions will be with GS Trading and Sales Desks, Client Services Group, Engineering and Operations Teams, Credit, Legal, Compliance and external counterparties. The following tasks give an overview of what is required day to day: Developing and maintaining strong relationships with all stakeholders Business, Engineering, Operations and Credit. Actively engage, partner and drive changes, provide excellent service and support Delivering transactions in agreed timeframes, as per SLA's whilst improving quality of processing, reducing errors and inculcating the zero-error culture Process payments, journals and securities movements in accordance with Firm guidelines Monitoring and resolving trade management exceptions by interacting with clients, brokers & other Ops teams Effective pre-matching & fails management tasks to ensure timely settlement of trades with counterparties. Investigating and resolving discrepancies of positions (cash and securities) in the firm's books and records. Demonstrate effective client service by dealing with client queries with utmost sensitivity & urgency. Effective escalation on critical & high value breaks to senior management Provide technical expertise related to the implementation of new processes, global consistency, risk management, efficiency, and technology convergence initiatives among other projects. Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed. Acting as a change agent solving problems at root cause whilst also taking / making opportunities to automate flows. BASIC QUALIFICATIONS We are looking for an enthusiastic and committed individual who is looking to operate in a dynamic working environment where communication and teamwork skills are essential. Exceptional client service and relationship building are required to interact with our clients and the team. The candidate should have a control focus and be achievement orientated to produce results to ensure that all risk is mitigated. Strong organizational skills required. Deadlines within this role are very strict with zero tolerance. Prompt escalation and clear communication is paramount. Be flexible, work on projects or aid other team members. PREFERRED QUALIFICATIONS Work experience in a Securities Middle Office, Trade Settlement, Cash Payment functions, trade support for 2+ years. Experience of playing a leading role in a team providing task supervision, support and training to more junior members. Control/Reconciliation or Prime brokerage operations experience would be a desirable Equities Industry and market knowledge would be an advantage.

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand architecture and integrations to guide troubleshooting. Support solutioning by advising on best-fit fixes and enhancements. Monitor SLAs, analyze breaches, and drive continuous improvements. Manage support workflows using JIRA/ManageEngine and maintain reporting. Identify recurring issues and recommend automation/process improvements. Stay updated with Salesforce and industry trends to suggest innovations. Promote documentation, SOPs, and knowledge sharing across the team. Preferred Experience/Qualifications: 6+ years of professional experience as a Salesforce Administrator Degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered. Salesforce Admin Certification is a MUST. Excellent communication skills and the ability to work as part of a team are essential. A successful candidate will also exhibit a strong desire to learn and understand all aspects of the companys operations and be able to interact directly with other departments. Highly organized with exceptional attention to detail. Ability to handle multiple priorities in a fast-paced environment. Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder (preferred). Project Management Professional (PMP) or Agile certification (preferred). Place of Posting: Candidates will be working out of Pune (Client site) and anywhere else subject to the organizations requirement.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end. Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience: 3-5 Years.

As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction. Job Responsibilities Responsible for managing all stages of requisition activity using VMS technology &in-house portals; adhering to industry standards and company policy. This includes handling day to day Client & Freelancer/ Vendor Queries for workforce procurement, sourcing of candidates and interview coordination etc Directly (via Job boards, Freelancer Field Service portals, LinkedIn etc). Vendor Partners. Any other channel as per Company Directive. To complete required login hours on daily basis, maintain self-discipline and attendance Schedule Adherence, Maintain Daily Task Tracker. Address the client queries and provide solutions within the TAT (Turnaround time). Maintain the entire service function experience. Adhere to the Service Level Agreement (SLAs). Address any problems/ grievances to the reporting manager that may have a bearing on productivity or efficiency. Attaining Quality Threshold with respect to quality assurance and critical errors. Ensuring briefing schedules are adhered to and attend 100% of the time. Ensure that the existing processes are strictly followed for Service Delivery. Follow Standard Operating Procedures (SOP) to ensure execution and compliance of overall process cadences for MVP Team. Ensure timely execution of initiatives, incidents, problems, and address operational issues. Execute performance management initiatives and KPIs. Good to have the knowledge of cost-drivers and vendor market dynamics in the field services industry. Ensure the Technicians (Vendor or Freelancers) are assigned on the jobs as per SLA, as and when escalated. Good to have hands on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc Should be portal savvy. Ensure that appropriate approvals are in place before executing documents. Good to have prior knowledge of Background verification requirements and drug test asper local country law. Required Skills. Any Graduate / Postgraduate. Proficient English reading and writing skills. Proficient in Microsoft Office applications (MS Excel is mandatory). Highly organized of delivering to deadlines. Exceptional attention to detail and output oriented. Ability to follow SOPs. Problem-solving skills. Effective analytical skills. Excellent verbal and written communication are must. Good to have prior experience of working on ticketing portals. Ability to identify key issues and consistently apply a high standard of integrity, professionalism and expertise and business ethics. Should have the ability to handle pressure and meet deadlines. Ability to work independently and as part of a team.