2 Opsgenie Jobs

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @, , , The Site Delivery Manager is responsible for end-to-end service delivery and operational excellence for a specific site. This role ensures the stability, performance, and continuous improvement of IT services, while managing key performance indicators (KPIs), incident and change management, cost governance, and customer satisfaction. The individual will serve as the primary liaison between business stakeholders, SRE/infra teams, and other technology units to drive operational maturity and service reliability. Responsibilities: Service Delivery & Operations Management Own and manage site-level SLAs for incidents, problems, and changes Ensure adherence to MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) metrics for Alerts & Incidents Oversee incident lifecycle and ensure timely Root Cause Analysis (RCA) Track problem ticket aging and drive problem resolution Manage service delivery reviews, post-incident reviews, and escalations Change Management Lead the Change Advisory Board (CAB) process at the site level Review and approve changes ensure minimal service disruption during deployments Validate and document post-deployment summaries and outcomes Monitoring & Governance Oversee handover of SaaS product monitoring responsibilities to Zeta command center (ZCC) Monitor alerts, dashboards, and performance trends to proactively prevent incidents Maintain high security posture by coordinating with InfoSec and Compliance teams Customer and Stakeholder Engagement Act as the primary point of contact for internal and external stakeholders at the site Own customer-facing RCA communication and service quality improvements Facilitate cross-functional collaboration across product, SRE, infrastructure, and customer teams Cost & Resource Management Own and manage the site's technology budget ensure cost adherence Conduct monthly/quarterly cost anomaly analysis and optimizations Work with platform and finance team for infrastructure/resource planning People & Process Drive process improvements and operational maturity Foster a culture of accountability, resilience, and continuous improvement Skills: Strong operational and delivery management Excellent communication, stakeholder, and conflict-resolution skills Data-driven decision-making and analytical thinking Budgeting, cost analysis, and resource planning Familiarity with cloud platforms (AWS) Experience & Qualifications: Bachelor's degree in computer science, Engineering, or a related field (master's preferred) 8-12 years of experience in IT Service Management, SRE, or infrastructure operations Strong understanding of ITIL framework, site reliability principles, and cloud operations Experience with monitoring tools (e.g., Datadog, Prometheus, Grafana), incident platforms (e.g., OpsGenie/PagerDuty, Jira Service Management / ServiceNow), and change management tools Proven leadership skills in managing cross-functional teams and engaging with senior stakeholders

Role: AppOps engineer Location: Pune, Hinjewadi Hybrid (3 days a week) Exp - 5 - 7 years Responsibilities: • Designing and implementing infrastructure and systems (such as metrics, monitoring, node management, alerting, deployment, logging) • Setup new environments & deploying solutions • Application migration from EC2 to containers • Building proactive Monitoring & alerting service. • Automation using ansible, python, Perl scripting • Performance and stability problems investigation - internal and on client sites • Tuning Actimize Platform(AIS and RCM)/Operating System/Application servers/Databases for optimal performance and stability • Identifying performance bottlenecks and assisting in root cause analysis. • Performance related design reviews • Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties) • Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds) • AWS troubleshooting support • Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments. • Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents). • Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible. • Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed / wide scale. • Drive customer communication during critical events. • Flexible to work over the weekends and in shift environment ( as per • Good experience in a DevOps environment / Operations team / Infrastructure Operations team. • Excellent Troubleshooting skills • Expertise in Performance tuning / investigation / root cause analysis / mitigate bottlenecks • Excellent hands-on experience in managing Application Support (3 tier/2 tier apps) • AWS service knowledge for core services (EC2, S3, IAM, ASG, ELB, CFN, VPC, DX, VPN, ) • Good exposure on managing Containers & Kubernetes, deployment and configuration on containers • Good hands-on experience in deployment, release management, migration activities • Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, PowerShell etc.) • Database skills ( SQL ,Oracle or Postgres / Cassandra ) • Good exposure on ELK, Splunk, Kafka • Application Server (skills on any of Middleware technologies e.g. • Tomcat, WebLogic , WebSphere) • Good exposure on Application performance monitoring tools like • AppDynamics, Dynatrace • Strong problem solving, analytical and communication skills • Good communication both written and verbal • Troubleshooting performance issues & tuning • Working with Architecture team on hardware sizing recommendations • JAVA performance testing, diagnosis, and tuning JAVA applications Additional Skills Desired: • Cloud / Application level Security experience • Has worked in an Agile / Sprint development model. • Experience in working with tools like OpsGenie, AlertOps, Pagerduty/OpenDuty • Troubleshooting Java related issues • performance testing/investigation experience • Database performance testing, diagnosis, and tuning. please drop mail with your details and resume to chaithra.j@xoriant.com to proceed further.