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Cognizant
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Service Desk Engineer

Service Desk Engineer

Cognizant

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:3 days ago| Platform: Shine logo

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Skills Required

technical support incident management windows macos networking communication skills service desk experience o365

Work Mode

On-site

Job Type

Full Time

Job Description

As a Systems Engineer based in Chennai, your primary responsibility will involve providing technical support and managing incidents through various communication channels such as phone, email, and chat. This support will be delivered within a hybrid remote work setup, requiring you to adapt to different shifts to maintain operational continuity and provide assistance for Windows and desktop environments. Your contribution will play a vital role in ensuring the efficiency of the service desk and improving the overall user experience. The ideal candidate should possess prior experience in service desk operations, particularly in supporting customers from the United States through voice calls and emails. Strong communication skills, both verbal and written, are essential for effectively interacting with users and addressing their technical concerns. Additionally, a solid understanding of operating systems such as Windows and MacOS, networking principles, and platforms like O365 will be beneficial in fulfilling the responsibilities of this role.,

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Service Desk Engineer