Service Delivery Executive

As a Service Management professional, you will be responsible for maintaining a high-performance level in managing IT services desk and desktop support. You will take accountability for any incidents and coordinate with involved parties while establishing good communication between stakeholders. It is essential to gain an in-depth understanding of projects and analyze customer expectations to ensure technical proficiency. Collaboration with design and product teams to set standards and facilitate continuous improvements in services/products will be a key aspect of your role. Setting high-level performance benchmarks and recommending improvements for delivery processes will contribute to performance and quality management. Providing accurate reports regarding delivery performance and leading personnel management will be crucial to the success of the service operations. Developing positive relationships with the team and stakeholders to enable effective communication is essential. Additionally, you will be required to maintain positive relationships with all parties involved, manage finance and budget effectively, and continually look for ways to reduce costs without compromising quality. Assessing customer feedback, making necessary improvements, following deadlines, and organizing review meetings will also be part of your responsibilities. We are looking for a candidate who possesses the ability to manage people and events efficiently, act as a single point of contact in various situations, and demonstrate proficiency in Microsoft Office. Strong communication skills, accountability, and the ability to deliver optimal performance are essential for this role. Proficiency in English and Hindi, along with the capability to manage and coordinate among different personnel, officers, and operators, is required to fulfill the responsibilities effectively.,