Service Delivery Executive

• Service Operations Management
• Ensure timely installation, maintenance, and repair of appliances.
• Monitor service workflows and optimize processes for efficiency.
• Implement service policies and standards to enhance customer experience.
• Customer Satisfaction & Support
• Address customer complaints and ensure quick resolution.
• Monitor customer feedback and implement improvements.
• Maintain high service quality and response time.
• Team & Vendor Management
• Supervise field service technicians and customer support teams.
• Train and develop service personnel to improve technical and soft skills.
• Manage relationships with third-party service providers and vendors.
• Performance Monitoring & Reporting
• Track key service metrics (e.g., response time, resolution time, customer satisfaction scores).
• Generate reports for senior management on service performance and areas of improvement.
• Compliance & Safety
• Ensure all service activities comply with company policies and industry regulations.
• Implement safety protocols for field service teams.
  

Key Responsibilities

• Bachelor degree on any field.
• Technical Back ground
• Minimum Experience of 5-6 years.
• Previously worked in Northeast