Senior Specialist Data Consultant

As a Senior Specialist Business Consultant (AI - Data Consultant) at NiCE, you will have the exciting opportunity to focus on delivery excellence and drive increased adoption and bottom-line ROI from our AI solutions portfolio within the NiCE AI Center of Excellence Organization. In this role, you will work closely with client stakeholders and NiCE Solution Consultants to service clients in AI, self-service, contact center, and process improvement. Leveraging data insights, you will help clients realize value and enhance system adoption, fostering long-term relationships with client stakeholders and NiCE Business Consultants. Your role will emphasize data analytics, strategy, and processing, requiring high individual accountability and a commitment to exceeding the needs of business partners. Your responsibilities will include collecting and interpreting large data sets of customer KPIs, identifying patterns and trends, and providing actionable recommendations to business executives. You will create models of data correlation between business KPI improvement and adoption of NiCE solution capabilities, collaborate with internal Business Consultants to define account strategies, and enhance consulting value achievement methodology through scalable and repeatable models and processes. Additionally, you will develop continuous improvement programs, design and deploy automated BI solutions, provide deep insights and recommendations based on data analysis, and communicate complex analysis to stakeholders. To be successful in this role, you should have a Bachelor's degree in Business, Computer Science, Mathematics, or a related field, along with 12+ years of relevant professional experience in BI, data science, statistical analysis, machine learning, or enterprise reporting. Advanced SQL and Python skills are preferred, as well as experience with Power BI and Tableau. Your domain experience in contact center analytics, exceptional attention to detail, competency in Microsoft Excel, and ability to work independently in a dynamic environment will be key to your success. Strong communication, problem-solving, negotiation, and influencing skills are essential, along with the ability to work with clients and business partners directly. Joining NiCE means being part of a global company that values innovation, growth, and continuous learning. As a NiCEr, you will work in a fast-paced, collaborative, and creative environment with endless internal career opportunities. The NiCE-FLEX hybrid model offers flexibility with 2 days of office work and 3 days of remote work each week, fostering teamwork, collaborative thinking, and innovation. If you are passionate, innovative, and ready to push boundaries, NiCE may be the perfect place for you to thrive and grow.,