Senior Software Engineer, Devops

As a Senior Software DevOps Engineer, you will lead the design, implementation, and evolution of telemetry pipelines and DevOps automation that enable next-generation observability for distributed systems. You will blend a deep understanding of Open Telemetry architecture with strong DevOps practices to build a reliable, high-performance, and self-service observability platform across hybrid cloud environments (AWS & Azure). Your mission is to empower engineering teams with actionable insights through rich metrics, logs, and traces, while championing automation and innovation at every layer. You will be responsible for: Observability Strategy & Implementation: Architect and manage scalable observability solutions using OpenTelemetry (OTel), encompassing Collectors, Instrumentation, Export Pipelines, Processors & Extensions for advanced enrichment and routing. DevOps Automation & Platform Reliability: Own the CI/CD experience using GitLab Pipelines, integrating infrastructure automation with Terraform, Docker, and scripting in Bash and Python. Build resilient and reusable infrastructure-as-code modules across AWS and Azure ecosystems. Cloud-Native Enablement: Develop observability blueprints for cloud-native apps across AWS (ECS, EC2, VPC, IAM, CloudWatch) and Azure (AKS, App Services, Monitor). Optimize cost and performance of telemetry pipelines while ensuring SLA/SLO adherence for observability services. Monitoring, Dashboards, and Alerting: Build and maintain intuitive, role-based dashboards in Grafana, New Relic, enabling real-time visibility into service health, business KPIs, and SLOs. Implement alerting best practices integrated with incident management systems. Innovation & Technical Leadership: Drive cross-team observability initiatives that reduce MTTR and elevate engineering velocity. Champion innovation projects including self-service observability onboarding, log/metric reduction strategies, AI-assisted root cause detection, and more. Mentor engineering teams on instrumentation, telemetry standards, and operational excellence. Requirements: - 6+ years of experience in DevOps, Site Reliability Engineering, or Observability roles - Deep expertise with OpenTelemetry, including Collector configurations, receivers/exporters (OTLP, HTTP, Prometheus, Loki), and semantic conventions - Proficient in GitLab CI/CD, Terraform, Docker, and scripting (Python, Bash, Go). Strong hands-on experience with AWS and Azure services, cloud automation, and cost optimization - Proficiency with observability backends: Grafana, New Relic, Prometheus, Loki, or equivalent APM/log platforms - Passion for building automated, resilient, and scalable telemetry pipelines - Excellent documentation and communication skills to drive adoption and influence engineering culture Nice to Have: - Certifications in AWS, Azure, or Terraform - Experience with OpenTelemetry SDKs in Go, Java, or Node.js - Familiarity with SLO management, error budgets, and observability-as-code approaches - Exposure to event streaming (Kafka, RabbitMQ), Elasticsearch, Vault, Consul,