A QA executive in the Freshalicious Super Bazaar Pvt Ltd is part of a QA team responsible for managing factory level Food safety management system. Line manage, food safety team to implement FSMS . Activities would include but not limited to implementing SOPs, evaluation of process, audits, testing methodology to meet regulatory compliance, documentation and training. They will design and develop quality procedures as required by the operations and ensure that production is maintained at such standards. Monitor and report quality KPI s. Quality Assurance team member will participate in activities to monitor, operate and provide technical support to the above-mentioned activities and work to produce safe products as per fssai and set organisational fsms norms.
Job Description: Broad Area - Quality Assurance
Factory Operations/Private Label/ Retail :
- Establishing and implementation of all standard food safety parameters mandated by the internal quality policy of the company and regulatory authorities.
- Supervise the Vendor staffs and provide guidance and feedback of the respective location.
- Oversee all product development procedures to identify deviations from quality standards
- Be on the lookout for opportunities for improvement and develop new efficient procedures
- Ensure timely corrective action on non-conformities appearing in the system and institute preventive actions to eliminate recurrence of non-conformities.
- Responsible for creating/ monitoring & improvement of food safety documents like Manuals, SOP, SSOP, work instructions, formats, Quality Control Plans, Master cleaning schedule, Master sanitation schedule & Area line clearances for Retail & Vendors
- Responsible for documentation management of RM Specifications, PM Specifications, FG specifications, Audits reports, GMP, COA reports, Formats, SOP, Inspection reports and Manual.
- Understand customer needs and requirements to develop effective quality control processes.
- Set requirements for raw material or intermediate products for suppliers and monitor their compliance.
- Will assist in data analysis and preparing reports on food quality status to relay to top management.
- All Private label vendors auditing/documentation verification & assist the procurement team in on-boarding with the procurement team
- Production witnessing & verifying the RM used & FG packed for the private label products
- Ensuring that the products packed are as per our supplied specifications
- All Customer Complaints for Private label products to be addressed & RCA & CAPA to be done for the same
- Maintaining Vendor Relationships along with the proposed activities
- Retail Audits within & outside the city
- Corrective & Preventive actions to be suggested for Gap analysis for audits
- Quick Commerce partners complaints to be addressed & provide with RCA & CAPA for the same
- Day to day reporting to top Management
Customer complaint handling:
- Will support CS team in review and respond to customer complaints related to Private Label products and feed back to respective departments.
- Will be in charge reviewing of RCA & corrective action for the quality complaints related to Private Label products & Retail for respected geos.
- Weekly and Monthly Customer complaint review and identify key area for scope of Improvement and prepare action Plan with all stakeholder
Other Requirements:
- Some travel required with occasional outstation travel for partner institution research programmes/ training field staff/ QA implementation/Vendor improvement program at different location or training purposes.
- Fieldtrip/Travel for the purpose of internal audits and supplier audit.
- Should possess a license & two wheeler to travel for some vendor location
- Should be conversant in computer skills.
- Any other duties or deputation to meet the overall food safety and quality assurance objectives of the company.