Redefine the future of customer experiences. One conversation at a time.
We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is hiring a Sr. Product Manager to lead packaging strategy and usage-based billing for our Unified Customer Experience Management (UCXM) platform. This role will focus on how we monetize and meter customer interactions across channels including voice, SMS, live chat, messaging apps, and AI capabilities like transcription and summarization.
This is a cross-functional position that partners closely with IT, Finance, Engineering, and Product stakeholders across our UCXM portfolio. You ll define and deliver scalable systems for packaging, entitlements, usage metering, and billing across a complex set of offerings.
What you ll do:
- Define and evolve packaging strategies across tiers, usage-based plans, and feature entitlements for all interaction types.
- Drive roadmap and execution for our billing platform metering infrastructure, billing APIs, usage dashboards, and admin tooling.
- Align with IT and Finance teams to integrate metering and billing into internal systems and ensure accurate invoicing and reporting.
- Partner with UCXM product teams to ensure new features are priced and packaged appropriately and contribute to monetization goals.
- Build admin and self-serve experiences that help customers understand what they ve purchased, how they re using it, and where they can grow.
- Collaborate with Product Marketing to communicate packaging and pricing clearly to internal teams and customers.
- Own metrics related to adoption, expansion, revenue realization, and billing support tickets.
- Work closely with engineering and data teams to ensure accuracy, reliability, and scalability of usage tracking and billing services.
What we re looking for:
- 8+ years of product management experience in SaaS, with significant time spent on pricing, packaging, billing, or monetization systems.
- Strong technical foundation and experience working on metering, entitlements, or billing platforms.
- Familiarity with usage-based pricing models, API consumption, digital communications, or AI-powered services.
- Experience building user provisioning flows, usage dashboards, and self-serve admin tools.
- Ability to navigate cross-functional alignment across IT, Finance, Engineering, and Product stakeholders.
- Excellent written and verbal communication skills able to translate technical concepts for business stakeholders.
- Bonus: experience in PLG, success-based pricing, or hybrid monetization models.
Why this role matters:
Our platform supports millions of conversations every day, across every channel customers use. As we continue to scale, we need a powerful and flexible billing engine to match. This role is centr al to making our platform scalable, sustainable, and aligned to customer value.
Nextiva DNA
(Core Competencies) Nextiva s most successful team members share common traits and behaviors:
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Drives Results:
Action-oriented with a passion for solving problems. They bring clarity and simplicity
to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. -
Critical Thinker:
Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking
, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. -
Right Attitude
: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring
for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
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Medical
- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. -
Group Term & Group Personal Accident Insurance
- Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. -
Coverage Type
- Employee Only -
Sum Insured
- 3 times of annual CTC with minimum cap of INR 10,00,000 -
Free Cover Limit
- 1.5 Crore
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Work-Life Balance
- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays -
Financial Security
- Provident Fund & Gratuity -
Wellness
- Employee Assistance Program and comprehensive wellness initiatives -
Growth
- Access to ongoing learning and development opportunities and career advancement
At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog .
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