Senior Process Specialist

Ghrs Training

1 - 4 years

1 - 4 Lacs

Bengaluru Karnataka India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

Customer Handling Communication Skills Interpersonal Skills problem-solving skills detail-oriented Analyze customer feedback

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Handle complex customer inquiries and issues, providing advanced support and resolution.
Act as an escalation point for junior team members, guiding them through challenging customer interactions and process complexities.
Analyze customer feedback and operational data to identify trends and suggest process improvements.
Ensure adherence to quality standards and operational procedures in all customer interactions.
Contribute to training and mentoring new team members on best practices in customer handling.
Maintain a high level of customer satisfaction through proactive and effective communication.

About You:

You have
1-3 years of experience in customer handling
.
You are a
Graduate
from any discipline.
You possess excellent communication and interpersonal skills, with a strong customer-centric approach.
You are adept at problem-solving and can navigate complex customer scenarios effectively.
You are highly organized, detail-oriented, and capable of working in a fast-paced environment.

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