Senior Operations Manager for a Banking Captive @ Chennai -40-45L/Should be strong in Claims and Fraud management/Need from MNC Banking captives ONLY

If your profile aligns with the requirements of the role, we will reach out to you. Otherwise, we will retain your details in our database and keep you informed about future opportunities that match your skill set.

10 to 12 years of People Manager Experience

15+ years of overall experience in Bank end/BPO environment

Industry – BFSI/Consumer & Retail Banking background

Role:

This work does not involve interface with the customer.

She will be responsible to manage a functional span of 100 -125 members with 5 to 7 frontline managers.

Adherence to the SLA’s – productivity, turn-around-time, and accuracy.

She should be capable of formulating innovative solutions and have the drive to enforce change.

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction

Understanding of Consumer product regulation and laws

Develop & implement Forecasting & Staffing Model

She would Guide & assist Manager and FLM’s in people & operation management.

Drive Opex Mindset – Continuous Improvement

Involve in day to day operations and ensure delivery on SLA/KPIs

Work Timings

7.30 am to 10.00 pm (IST) any 9 Hrs.