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Omega Healthcare logo

Senior Manager - Service Line

8 - 13 years

4 - 8 Lacs

Bengaluru

Posted:6 days ago| Platform: Naukri logo

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Skills Required

kpo it enabled services electricals 33kv crm erection non voice process transformers team management customer service ht customer support technical support 11kv

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Senior Manager to lead our Service Line team in Bengaluru, with 8-14 years of experience.
Roles and Responsibility
  • Manage and oversee the service line team to ensure high-quality services.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Analyze market trends and competitor activity to identify growth opportunities.
  • Lead and motivate a team of professionals to meet their targets.
  • Ensure compliance with company policies and procedures.
    • Job
  • Proven track record of success in managing service lines or similar roles.
  • Strong leadership and management skills, with the ability to motivate teams.
  • Excellent communication and interpersonal skills, enabling strong stakeholder relationships.
  • Ability to analyze data and make informed decisions to drive business growth.
  • Experience in CRM/IT enabled services/BPO industry is preferred.
  • Strong problem-solving skills, with the ability to think critically and creatively.

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