Senior Manager - Service Line

8 - 13 years

4 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a skilled Senior Manager to lead our Service Line team in Bengaluru, with 8-14 years of experience.
Roles and Responsibility
  • Manage and oversee the service line team to ensure high-quality services.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Analyze market trends and competitor activity to identify growth opportunities.
  • Lead and motivate a team of professionals to meet their targets.
  • Ensure compliance with company policies and procedures.
  • Job
  • Proven track record of success in managing service lines or similar roles.
  • Strong leadership and management skills, with the ability to motivate teams.
  • Excellent communication and interpersonal skills, enabling strong stakeholder relationships.
  • Ability to analyze data and make informed decisions to drive business growth.
  • Experience in CRM/IT enabled services/BPO industry is preferred.
  • Strong problem-solving skills, with the ability to think critically and creatively.
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