Role - Product Operations Lead
Standard Title - Senior Manager, Product Management (Operations)
Location: Bangalore
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
Role Description
About the Role:
As a
Senior Manager, Product Management (Operations) / Product Operations Lead
, you will be a strategic partner to our product management team to drive improved product outcomes - higher business value, better product quality, process efficiency and a more engaged and satisfied team for our Circles.X platform. You will directly lead efforts related to annual planning, OKR & project tracking and cross-functional collaboration with the end goal of defining and maintaining playbooks that will enable product management organization to more efficiently drive meaningful outcomes for our partners and our business.
Responsibilities:
- Partner closely with platform product managers and cross-functional teams to successfully deliver on the Circles.X platform vision.
- Lead all product operations activities and initiatives in close coordination with the product management lead across all platform pillars (Connectivity, Delight, Beyond, Enablers).
- Facilitate cross-functional leadership dialogues to create visibility on progress and risks, and drive timely and effective data-driven (especially product and business KPIs) decision making.
- Build and operationalize product feedback loops; collaborate with GTM partners and product analysts to synthesize feedback and use the findings to shape our strategy and roadmap
- Establish standard processes and optimize tools to support better cross-functional collaboration, ensuring teams are aligned and efficient
- Mentor and develop other team members to help grow and mature the function
- Help facilitate team collaboration and communication across the product domain by designing and facilitating an operating rhythm of meetings, governance and reporting.
- Lead process improvement initiatives to maximize efficiency.
- Manage the many tools (for roadmapping, prototyping, etc.) the product team uses
Requirements:
- 12+ years of applicable program or portfolio management or product operations experience in ideally a B2B platform product organization.
- Proven track record in any of product management, strategy & operations, management consulting, or program role at an enterprise SaaS company.
- Experience leading large cross-functional initiatives from problem definition, research and analysis, planning, to execution towards business outcomes
- Data-driven and analytical thinker; ability to conduct analysis and translate data into insights and actionable steps.
- Demonstrated ability to take a prioritized, pragmatic approach to problem solving.
- Strong communicator who can convey complex concepts clearly and concisely
- Ability to build positive relationships across functions and levels, effective influencer with internal and external partners
- Thrives in a high-growth, fast-paced environment and can operate with ambiguity.
- Experience with a variety of project management and product development tools.
- Strong collaboration skills to partner with regional and functional leaders.
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles will only acknowledge resumes from agencies specifically retained for the role.
We regret to inform you that only shortlisted candidates will be contacted for interviews.