Senior Manager - Network Sales

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for sales of various SBI Card products in an assigned geography with a team span of a group of 3-6 ASMs/Module Sales Managers and extended team of NFTEs comprising of Branch Relationship Executives (BRE), Branch Relationship Managers (BRMs/TLs), Unit Managers and Back end team. The role is also responsible for acting as the controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front line sales managers of SBI Cards. Role Accountability Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives Maintain good working relationships at network level with key stakeholders including SBI Circle CMC, SBI, SBI JVs and Associates & Senior functionaries of partner banks by addressing concerns & providing priority service Drive execution of special segment/product/program focused campaigns in assigned geography Assess manpower requirements in assigned geography considering MOU & Network budgets and work with workforce effectiveness to ensure adequate staffing levels Be responsible for hiring, productivity and performance management of ASMs and NFTEs in assigned area Mentor and coach Area Sales Managers and Module Sales Manager to take up larger responsibilities and develop a healthy succession pipeline Liaison with other functional stakeholders (Operations, Customer Service etc.) to clear roadblocks and resolve escalations for the team Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings Attend Module/Network P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders Escalate open customer issues with all concerned departments for early redressal Drive a culture of customer centricity amongst the team, ensuring all modes of customer service are effectively utilized in enhancing customer experience, such as Connect 2.0/ASM help line /Branch help line /walk-in service desk etc. Identify and finalize PSA office locations in assigned geography and monitor operational adherence and expense management at these offices Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups Drive periodic team connects/reviews cadence, conducting regular visits to RBOs & Local Offices of Partner Banks to ensure the same Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks) Organize periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence Ensure team members and internal processes comply with all regulatory and business compliance guidelines Measures of Success MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing % % of FTEs achieving their targets Shikhar /Pratham Leads Conversion % Voice of Customers Effective complaint channelizing and resolution on escalations emanating from SBI and Partners banks Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of credit card industry landscape Understanding of P&L and impact of various metrics/parameters on the bottom-line Competencies critical to the role Customer Orientation Relationship Management Analytical ability Result Orientation Planning & Organizing People Management Qualification Graduate in any discipline, post graduate preferred Preferred Industry FSI