Senior Manager It

Job Summary

• Amazing opportunity to be part of a new team within Standard Chartered and support the growth of a new product within CCIB.
• This team will sit within CCIB Cash Operations and will act as the single point of contact for operational activities required as part of the commercial card programme.
• The team will work directly with clients both large corporates and cardholders to ensure the smooth running of the Commercial Cards Programme; provide a single source of truth for all queries, both internal and external, on the operational status of the programme and support wider Operational functions such as Corporate on-boarding, Cardholder setups, Programme level changes, Settlement and Reconciliation exception management, Reporting and Statementing support.
• This Job Description is not exhaustive. There are additional processes which may get defined once the role has been filled. The successful candidate will have a role in identifying how to best structure and complete those processes, and a chance to shape the job description as the product evolves.

Key Responsibilities

Strategy

• Manage teams in building a stronger relationship with our clients and customers.
• Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
• To accelerate new generation of leaders.
• Manage all initiatives to get more fit and flexible in the way we work.
• Focus on proving that we are here for good.

Business

• Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
• Initiating & implementing service quality initiatives
• Uphold the values of the Group and company at all times.

Processes

• Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
• Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.
• Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
• Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
• Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
• Employ, engage and retain high quality people.
• Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the goal of achieving excellence in service quality.

Risk Management

• Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
• To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.
• To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
• Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management
• Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner

Governance

• Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Embed the Group's values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leadto achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Other Responsibilities

Commercial Cards lifecycle management.

-Vendor management.

-Project management.

-Reconciliation.

-Risk management and governance.

-Situational leadership.

-Agile methodologies (Scrum).

-Analytical decision making.

-Client services.

-Data analysis.

Skills and Experience

• Manage Conduct
• Manage Risk
• Manage People
• Business Facilitation
• Manage Change
• Business Governance & Support
• Management of Frontline Risk
• Strategy & Business Model
• Service Delivery & Operations

Qualifications

• Academic or Professional Education/Qualifications; University educated
• Licenses and Certifications/accreditations; none additional
• Professional Memberships; relevant memberships to be agreed
• Bank training; none additional
• Languages; English