Assistant Manager- IT

• Supports the property's technology Information Resources objectives
• Assists in technology planning, decision-making, implementation, and maintenance
• Interfaces with vendors, owners, and property staff

Candidate Profile:

• Education and Experience:

• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology or related field, OR
• 4-year degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology or related field

Core Work Activities:

• Supporting Client Technology Needs:

• Uses computers and systems to set up functions, enter data, or process information
• Monitors, verifies, and manages the acquisition and maintenance of property-based systems
• Assists in analyzing information, identifying problems, and proposing solutions
• Maintains, inspects, and repairs equipment
• Verifies that computer and network operations are monitored at the property, and that backup/recovery functions are scheduled
• Supports managing IR activities to ensure infrastructure and application systems are functional
• Administers and maintains mail and email systems
• Maintains inventories and manages IT hardware/software
• Provides internet and cable management support
• Generates systems communications for users about new applications, system issues, and updates

• Managing Projects and Policies:

• Monitors processes to ensure compliance with SOP and LSOP requirements
• Enforces IR policies and standards protecting company resources
• Supports determining if events or processes comply with laws, regulations, or standards

• Maintaining Information Systems and Technology Goals:

• Develops specific goals and plans to prioritize, organize, and accomplish work
• Assesses needs, ensuring compliance with standards, budgets, and capital requirements
• Verifies problems are reported, routed, tracked, and resolved
• Verifies proper asset management
• Performs on-site monitoring of projects

• Demonstrating and Applying IR Knowledge:

• Keeps up-to-date technically and applies new knowledge to job
• Provides technical expertise and support

• Additional Responsibilities:

• Provides information to supervisors and co-workers in various forms (phone, email, in person)
• Analyzes information to choose the best solutions and solve problems
• Coordinates property efforts, prioritizes needs, and communicates those needs to IR Shared Services and systems staff
• Manages vendors for IT requirements and acts as the escalation point for problem resolution