Posted:6 hours ago|
Platform:
Work from Office
Full Time
We are looking for a skilled Senior Manager - Delivery Quality to join our team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards of service. Develop and implement strategies to improve delivery quality and customer satisfaction. Collaborate with cross-functional teams to identify and resolve issues. Analyze data and metrics to measure delivery performance and make informed decisions. Provide coaching and training to team members to enhance their skills and knowledge. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality operations, preferably in a similar industry. Strong understanding of CRM/IT enabled services/BPO processes and technologies. Excellent leadership and management skills, with the ability to motivate and inspire teams. Effective communication and interpersonal skills, enabling strong collaboration with stakeholders. Ability to analyze complex data sets and make informed decisions. Experience with quality control measures and process improvements.
Omega Healthcare
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