Senior Major Incident Manager

As a Senior Major Incident Manager at FIS, you will have the opportunity to lead and coordinate the incident response team during critical service disruptions in a 24/7 rotational shift environment. Your primary responsibility will be to ensure that service level agreements are met to support both clients and the company's mission-critical business requirements. You will be expected to make quick decisions about escalation and prioritization, manage the incident timeline through proper documentation, and oversee the bridge call or incident war room. Regular status updates to leadership and affected business units will also be part of your role, along with coordinating with external vendors or third-party providers if necessary. In terms of prevention and preparation, you will develop and maintain incident management procedures and playbooks, ensure incident response plans are up-to-date and tested regularly, and train team members on incident response procedures. By reviewing incident patterns to identify systemic issues and working with teams to implement preventive measures, you will play a crucial role in maintaining operational stability. To be successful in this role, you should have 7-11 years of experience in Major Incident Management for UK/US clients, with the ability to manage global incidents across multiple data center environments. Strong communication and analytical skills are essential, along with the willingness to work 24/7, including night shifts, and the ability to multitask effectively. Knowledge of FIS products and services, as well as the financial services industry, will be considered an added bonus. At FIS, we offer you a multi-faceted job with a broad spectrum of responsibilities, a modern international work environment, and a dedicated and innovative team. Professional education and personal development opportunities are also available to help you further your career. If you are looking for a work environment built on collaboration, flexibility, and respect, FIS could be your final career step. FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. Our recruitment model is primarily based on direct sourcing, and we do not accept resumes from recruitment agencies that are not on our preferred supplier list. We are dedicated to fostering a diverse and inclusive workplace where all employees feel valued and respected.,