Senior Executive

Job Description

Senior Executive EXL/SE/1356938 Banking & Financial ServicesGurgaon Posted On 14 May 2025 End Date 28 Jun 2025 Required Experience 1 - 2 Years Basic Section Number Of Positions 2 Band A2 Band Name Senior Executive Cost Code D014862 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 400000.0000 - 550000.0000 Complexity Level Voice CEF B1 Complexity Level 2) Work Type Work From Office – Fully Working From EXL/ Client Offices Organisational Group Emerging Sub Group Emerging Business Unit Organization Banking & Financial Services LOB Voice SBU Operations Country India City Gurgaon Center IN Gurgaon C61 Skills Skill VOICE EMAIL CUSTOMER SERVICE Minimum Qualification BACHELOR'S DEGREE Certification No data available Job Description Job Description Deliver superior customer service by providing in-depth product and service knowledge efficiently and respectfully Responsible for reviewing and ordering HOI document, Vesting information and Payoff Statement. Recognizing issues that involve privacy and security. Must be able to take follow up on pending request. Ensure customer interactions meet or exceed company standards for professionalism, problem-solving, and satisfaction. Document customer interactions and resolutions accurately in system Adhere to all company policies and procedures, including data privacy and security standards B2B calling offices for required document in order to complete the loan file Desired Skill High impact communication skills - strong oral and written communication skills Multitasking: Able to create note (type) along with answering the call. Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.) Strong problem-solving skills and a customer-centric approach Workflow Workflow Type Voice