Senior Engineer- IP

Senior Engineer - IP (Multivendor - Switch & Router)

What You Will Do: Key Responsibilities

• Actively supervise ITSM Ticket queues

  to maintain Mean Time To Restore (MTTR).
• Apply strong

  analytical skills

  , including logical thinking, problem-solving, and handling assignments.

• Identify root cause of P2/P3/P4 Incidents

  and recommend appropriate resolution actions and other events that customers identify as requiring Root Cause Analysis (RCA).
• Serve as the

  first point of contact for support

  of any alarm/event/KPI related issues.
• Ensure

  monitoring with GCP and Cloud Connect links

  .
• Maintain

  close collaboration with the Field Team

  for all field activities (Hardware failures, Node unreachable, etc.).
• Ensure

  timely restoration of Services

  and maintain MTTR for good customer experience & high Service Availability to meet Service Level Agreements (SLA).
• Demonstrate

  proactive involvement to detect possible failures

  to ensure incident restoration/avoidance whenever engaged by an Incident Manager or MS Automated Service Function.
• Perform

  node health checks and backups

  , and troubleshoot any identified deviations.
• Share details for

  MIR (Major Incident Review) & CSR (Customer Service Request)

  to respective teams.
• Possess an

  end-to-end network understanding

  .

The Skills You Bring: Required Qualifications

• Education:

  Degree in Telecommunication Engineering / Computer Science / Computer Engineering.

• Experience:

  5-10 years of relevant experience in the IP Domain.
• Good knowledge in

  IP Networking Protocols

  like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
• Understanding of

  Switching protocols

  including VLAN, STP, RSTP, MSTP, VRRP, HSRP.

• Telecom knowledge

  (2G, 3G, 4G Service Flow & Interfaces).
• Experience with

  Cloud

  , preferably Cloud-Connect or GCP.

• Product/Vendor knowledge

  on at least two of the following: Ericsson/Nokia/Cisco/Juniper/Huawei/F5.
• Good

  communication & troubleshooting skills

  .