Senior Engineer- IP

• Actively Supervising of ITSM Ticket queues to maintain MTTR.
• Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
• Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• First point of contact for support of any alarm/event/KPI related issues.
• Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
• Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
• Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
• Node health checks and backups trouble-shoot the deviation identified.
• Sharing details for MIR CSR to respective teams.
• End to End Network Understanding.

You will bring

• Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment routing.
• Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
• Telecom knowledge (2G, 3G, 4G Service Flow Interfaces).
• Minimum 1 certification on any Firewall (FortiGate/Juniper SRX/A10)
• Minimum 1 certification on any Router (CCNA/CCNP/JNCIP)
• Good Communication trouble-shooting skills.
• 8-16 years of relevant in IP Domain and virtualization technologies.