Senior Customer Service Representative

We are seeking Senior Customer Service Representatives to drive new sales and manage customer accounts. The products range includes supplies to hotels and motels across the USA with essential daily supplies, including towels, linen, guest room amenities, electronics, small appliances, cleaning and janitorial supplies, and more. Our goal is to build long-term relationships by delivering excellent service and competitive pricing. This is a long-term opportunity for motivated sales professionals who can develop strong business relationships, maintain repeat business and generate new sales.

Roles & Responsibilities:-

• Manage assigned hotels and motels in the USA.
• Make daily required number of outbound sales calls per day to your assigned customers/accounts.
• Build and maintain long-term customer relationships to drive repeat business.
• Follow up with customers to reintroduce products, reinforce our companys value, and encourage them to use us as their primary hotel/motel supplier.
• Handle incoming inquiries, create quotes, negotiate pricing, and close deals.
• Explain payment terms, shipping details, and delivery timelines.
• Monitor sales performance, meet, and exceed targets for calls and sales.

Preferred candidate profile:-

• 3 years of USA sales experience.
• Experience in wholesale/distribution is a plus.
• Strong outbound calling, negotiation, and closing skills.
• Must have excellent English communication skills. Proficiency in Gujarati is a plus.
• Self-motivated and able to work independently to achieve targets.
• Proficient in using CRM software and Microsoft Office.

What We Provide:-

• Endorsement by major hotel corporations.
• A catalog of 5,000+ products, many of which are proprietary.
• Shipping coverage on both the East and West Coasts of the USA.
• A well-established business with 37 years of experience and goodwill.
• A list of hotels and motels assigned to you.
• Full training on the CRM system and company products.
• Daily support, guidance, and product training from the sales manager.

How to Succeed in This Role:-

• Consistently engage with new and existing customers to build a strong pipeline.
• Develop a deep understanding of our hotel supply products and their value to customers.
• Maintain a high volume of sales calls, quotes, and orders.
• Drive repeat, ongoing sales by providing excellent service and follow-ups.

Perks and Benefits:-

• 5 days working.
• Pick-up and drop-off service is available.
• Self commute (Traveling allowance will be given).
• Meal facility.
• Good Incentives.

Contact Details:-