Roles & Responsibilities: Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality. Monitoring service quality by conducting sample checks on calls and emails. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Maintaining accurate records and documenting all customer service activities and discussions. Requirements: Bachelor’s degree in business administration or relevant field. A minimum of 5+ years of proven experience in a customer service Team Lead (International BPO – Voice process). Preferred experience in Telecom industry. Experience in working night shifts/rotational shifts. Proficiency in Microsoft Office and customer service software. Excellent communication and presentation skills. Good understanding of management practices and techniques. Excellent leadership and interpersonal skills. Job Type: Full-time Work from office (Rotational shift) Location: Kochi | Kerala | India Salary: INR 35,000 per month Show more Show less

Job Description: Conducting in-depth research on industry-related topics in order to develop original content. Developing content for blogs, articles, product descriptions, social media, and the company website. Assisting the marketing team in developing content for advertising campaigns. Proofreading content for errors and inconsistencies. Editing and polishing existing content to improve readability. Conducting keyword research and using SEO best practices to increase traffic to the company website. Creating compelling headlines and body copy that will capture the attention of the target audience. Identifying customers’ needs and recommending new content to address gaps in the company's current content. Requirements: Bachelor's degree in communications, marketing, English, journalism, or related field. Proven content writing & copywriting experience. Working knowledge of content management systems. Proficient in all Microsoft Office applications. A portfolio of published articles. Excellent writing and editing skills (English). The ability to work in a fast-paced environment. The ability to handle multiple projects concurrently. Effective communication skills (English). Salary: INR 25,000 per month (Work from office only) Location: Kochi, Kerala

You will be responsible for planning, implementing, and growing the AWS cloud infrastructure. Your role will involve building, releasing, and managing the configuration of all production systems. It will be essential to manage a continuous integration and deployment methodology for server-based technologies. Collaboration with architecture and engineering teams to design and implement scalable software services will also be part of your responsibilities. Ensuring system security through the utilization of best-in-class cloud security solutions will be crucial. Staying up to date with new technology options and vendor products is important, and you will be expected to evaluate which ones would be suitable for the company. Implementing continuous integration/continuous delivery (CI/CD) pipelines when needed will also fall under your purview. You will have the opportunity to recommend process and architecture improvements, troubleshoot the system, and resolve problems across all platform and application domains. Overseeing pre-production acceptance testing to maintain the high quality of the company's services and products will be part of your duties. Experience with Terraform, Ansible, GIT, and Cloud Formation will be beneficial for this role. Additionally, a solid background in Linux/Unix and Windows server system administration is required. Configuring the AWS CloudWatch and monitoring, creating and modifying scripts, and hands-on experience with MySQL are also essential skills. You should have experience in designing and building web environments on AWS, including working with services like EC2, ELB, RDS, and S3. This is a full-time position with benefits such as Provident Fund and a yearly bonus. The work schedule is during the day shift, and the preferred experience level for AWS is 3 years. The work location is in person.,

Responsibilities: Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship. Follows up with customer via telephone following initial contact. Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. Continued product education to better service customer calls. Maintains accurate daily record in tracker. Requirements: 2+ years" year experience in international call center. Strong customer service and tele calling skills. Experienced with Web Based Applications and Windows. Ability to manage sensitive and critical client information. Excellent verbal and written communication skills (English) is a must. Problem solving and decision-making skills. Email drafting skills with zero grammatical errors. Ready to work in day/night shifts (Rotational) Job Types: Full-time, Permanent Benefits: Food provided Provident Fund Schedule: Night shift Rotational shift Yearly bonus Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 2 years (Preferred) Language: English (Preferred) Location: Kochi, Kerala (Preferred) Work Location: In person Speak with the employer +91 8139898600,