Senior Customer Care Officer

Description

We are seeking a Senior Customer Care Officer to join our dynamic team in India. The ideal candidate will have a strong customer service background, with a focus on delivering exceptional support to our clients. This role involves resolving customer inquiries, maintaining records, and collaborating with team members to enhance the overall customer experience.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Assist in the development of customer care policies and procedures.

Skills and Qualifications

• Strong verbal and written communication skills.
• Proficiency in customer service software and tools.
• Ability to handle difficult conversations and resolve conflicts.
• Basic knowledge of CRM systems and customer support best practices.
• Strong problem-solving skills and attention to detail.