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Job Category
Finance
Job Details
About Salesforce
We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place.
Salesforce s Quote to Cash (QTC) Strategy & Solutions team is seeking a seasoned Senior Business Analyst to lead strategic, complex, and high-visibility enterprise initiatives shaping the future of our Quote-to-Cash operations worldwide. As a strategic partner within the Global Business Strategy and Operations organization, you will drive cross-functional collaboration, deliver innovative scalable solutions, and mentor junior analysts. You will confidently navigate ambiguity, influence senior leadership,and own outcomes with minimal oversight. This senior role requires close partnership and real-time collaboration with US- based SMEs, Functional Leads, Senior Analysts, Technical Architects, and Product Managers, necessitating alignment with EST business hours.
Key Responsibilities
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Lead the end-to-end requirements lifecycle for QTC projects, including eliciting, documenting, and managing detailed business, functional, and technical requirements while performing fit/gap analyses.
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Own the definition and delivery of the future state vision for L2C/QTC processes, partnering with Functional Leads and senior stakeholders to align strategy and execution.
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Drive and facilitate cross-functional workshops, business process modeling (using tools such as Lucidchart), and solution design sessions to develop as-is and to-be process maps.
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Assess risk and impact of proposed changes on business processes, systems, and downstream operations and develop mitigation strategies.
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Lead change enablement and adoption planning by partnering with Training & Change Management teams, developing training content, and conducting training sessions.
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Serve as the SME for Salesforce QTC systems and processes, providing thought leadership and best practices guidance.
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Mentor and supervise junior business analysts, delegating work, reviewing deliverables for quality and completeness, and fostering professional development.
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Own and manage UAT efforts by creating test scripts, coordinating test execution, tracking defects, and ensuring alignment with business requirements.
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Collaborate with Product Managers, Technical Architects, and IT teams to translate business needs into scalable Salesforce solutions, ensuring best practices and compliance with security and governance standards.
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Oversee project status reporting, issue escalation, and stakeholder communication to maintain transparency and drive timely resolution.
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Manage competing priorities, balancing multiple enterprise projects concurrently while delivering accurate and high-quality results in a fast-paced environment.
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Facilitate business walkthroughs to bridge gaps between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
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Leverage Salesforce platform capabilities to optimize and automate processes, proactively identifying technical and operational improvements.
Required Skills and Experience
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6+ years of experience as a Business Analyst with a strong track record in enterprise project delivery, preferably within Quote-to-Cash domain, Revenue Lifecycle Management, and/or renewal operations.
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Exceptional verbal and written communication skills with the ability to influence leadership and facilitate negotiation among diverse stakeholders.
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Proven ability to lead and coordinate complex, cross-functional projects across global teams with minimal supervision.
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Expertise in gathering, analyzing, and documenting complex business requirements, user stories, use cases, and fit/gap analyses.
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Experience with process flow mapping and building out future state process flows.
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Experience designing and executing UAT plans, including test script development and defect management.
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Strong mentoring skills with experience supervising and guiding junior business analysts.
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Ability to balance strategic thinking with hands-on execution, working effectively in ambiguous, fast-changing environments.
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Familiarity with Agile delivery frameworks, including participation in
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Scrum ceremonies and backlog management.
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Solid organizational and multitasking capabilities with extreme attention to detail.
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Working knowledge of project management software such as Smartsheets or equivalent.
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Aptitude for quickly learning and applying new Salesforce features, platform capabilities, and industry best practices.
Preferred Skills and Experience
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Deep understanding of Salesforce Sales Cloud, CPQ, and enterprise
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Quote to Cash lifecycle processes.
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Exposure to large-scale transformational and M&A-related projects.
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Salesforce Administrator Certification a plus.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
