Senior Analyst, Analytics

Job Description

Work Flexibility: Hybrid Senior Analyst, Analytics What will you do: Collect, clean, and transform large datasets from various sources to support analysis and reporting. Develop and maintain interactive dashboards and reports using Power BI for internal stakeholders; Design and implement automation solutions using Power Automate to reduce manual tasks and improve efficiency; Build solutions using Power Apps to support operational processes and data entry workflows. Write and optimize SQL queries to retrieve, manipulate, and validate data. Able to implement Microsoft Power Platform and data analytics best practices. Operations : Work closely with the IT Service Delivery Lead and support teams to manage daily support and maintenance of application instances and conduct long-term improvement operations to ensure compatibility with evolving mission requirements. Service Excellence: Ensure roadmap for service is defined and communicated with stakeholders using their inputs and demand as drivers; Ensure monitoring of services and related aspects of the service offering (e.g., support procedures) is in place to proactively identify and remediate issues and achieve delivery of service excellence. Ensure proactive root cause analysis and corrective and preventive measures are implemented to ensure delivery of an exceptional service. Monitor vendor performance against agreed expectations (contractual or otherwise) including regular vendor meetings to review expectations and performance. What you need: Bachelor s degree required; Master s degree in computer science or Business Administration preferred 2 to 5 years of experience in business Intelligence, Data Warehouse, and Analytics platforms. Power Platform tools (Power BI, Power Automate, Power Apps), Python. Experience in IT Service Management (ITSM), data analysis, and business process automation. Ability to develop good working relationships with technical, business, using strong communication and team-building skills. Ability to analyze numbers, trends, and data to make new conclusions based on findings. Ability to work effectively in a matrix organization structure, focusing on collaboration and influence rather than command and control. Travel Percentage: 10%