646 Sccm Jobs - Page 4

Project Role : Business and Integration Architect Project Role Description : Designs the integration strategy endpoints and data flow to align technology with business strategy and goals. Understands the entire project life-cycle, including requirements analysis, coding, testing, deployment, and operations to ensure successful integration. Must have skills : Oil and Gas Upstream Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business and Integration Architect, you will design the integration strategy endpoints and data flow to align technology with business strategy and goals. You will understand the entire project life-cycle, including requirements analysis, coding, testing, deployment, and operations to ensure successful integration. Roles & Responsibilities:Candidate will need to lead from front and independently work with a team of developers for end-to-end integration with applications and work on development of upstream solutions across the business value chainWork with global Oil & Gas leaders and internal consulting teams with high-intensity collaboration. Track and develop deep knowledge on the Oil and Gas and Energy market and trends Develop capabilities/offerings that are relevant to the firms initiatives and client needs, running campaigns with global leaders to expand teams services and offerings Author regular and differentiated points of view on hot topics that demonstrate our capabilities Collaborate with cross-functional teams to implement and maintain business process management (BPM) tools.Support the implementation of data integration projects and troubleshoot technical challenges in process workflows.Document process designs, technical workflows, and business requirements effectively.Drive continuous improvement initiatives by identifying bottlenecks and implementing solutions using data-driven insights.Stay updated on industry trends, best practices, and emerging technologies to enhance business processes. Drive growth of individual Oil & Gas accounts and identifying and driving proactive opportunities Work with leaders on strategic planning, periodic reviews and creating/executing a roadmap Have a sharp sector and account focus keeping a close watch on the sector engagements Get involved in and drive business development activities (RFPs / RFIs / Proposals, etc.) Professional & Technical Skills: Application & Business Process UnderstandingThe candidate must have deep domain expertise on Oil and Gas and Upstream, either through working with relevant companies or via services companies.Must have experience in data analysis and interpretation. It will be an advantage to have experience on tools such as Power BI, Petrel, Tableau, etc.Must understand Subsurface / Wells / Seismic Data and solutions/practices/software to manage it. Good understanding of data acquisition and handling in their relevant field of work and business process workflowsGood understanding of oProduction Surveillance, Production optimization, Concepts of Digital Oil Field, Process Engineering and field Operations, OR oStrong practical knowledge and hands-on experience with the Halliburton EDM software platform, with strong Drilling experience, OR oWorked with Wells & Reservoir Modeling, Monitoring and Support and Formation Evaluation process with good understanding of Economic Evaluation & Analysis for full field Development, ORoG&G data handling, hands on application knowledge (e.g. Petrel / Eclipse / CMG / DSG / EDM / SeisWorks / IHS Kingdom / Geographix / Techlog / Delfi / Neuralog etc. as applicable) and Application configuration experienceUnderstanding the data objects generated by and associated with well planning and well operations activitiesStrong understanding of the business value-chain, operations and processes involved in renewables. Must know the business challenges and trends and should be able to translate them into implications / opportunities for a consulting / services company.Experienced in client interaction and stakeholder / people management.Business / Technology Consulting experience, preferably with a leading consulting firm.Excellent business communication and presentation skills. Brings an innovation mind-set to think of new solutions and ideas of engagement and collaboration.Hands-on experience with modern, large-scale databases and IT systems.Understanding the data objects generated by and associated with well planning and well operations activitiesHands-on manage corporate data, including data modeling, data cataloging, data governance, quality control and risk control.Develop and apply procedures, standards and guidelines to collect, secure, handle and share data across the organization.Align, integrate and consolidate data assets across organizations for better consistency, reliability and efficiency of data operation.Triage, troubleshoot and authorize the maintenance of data-related problems.Leverage domain knowledge to partner with business entities to identify patterns, relationships, opportunities and problems in business data. Drive business data requirements.Develop functional data design based on the business data requirementsHelp Data Engineers understand the functions that they need to provide technical design and implementation. Additional Information:- The candidate should have a minimum of 5 years of experience in Oil and Gas Upstream- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies. Key Responsibilities Application Packaging & Deployment: Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS. Manage application lifecycle including packaging, testing, deployment, and updates. Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting. Expertise with Intune and Jamf Pro for modern device management. Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting Support macOS devices via Jamf and Intune , ensuring alignment with organizational security standards Endpoint Management: Manage deployment processes using SCCM for Windows environments. Leverage Intune and JAMF Pro for cloud-based deployment and policy management. Lead migration from SCCM to Intune and JAMF aligned with cloud strategies. Automation & Scripting: Develop automation scripts using PowerShell for packaging and deployment. Maintain code repositories and documentation. Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations Build and maintain internal knowledge base and operational documentation Collaboration & Leadership: Lead the packaging team and mentor junior engineers. Coordinate with security and global IT teams. Maintain technical documentation and SOPs. Required Skills & Experience Technical Expertise: 8-12 years of experience in application packaging and deployment. Strong knowledge of Intune, SCCM, and Jamf Pro. Expert-level experience with Windows and MacOS platforms. Advanced PowerShell scripting skills. Hands-on with AdminStudio, InstallShield, PSEditor, and Orca. Soft Skills: Strong analytical and troubleshooting abilities. Excellent communication and leadership skills. Proactive in learning and adopting new technologies. Preferred Qualifications Microsoft certifications (MD-102, SC-300). JAMF 200/300 certifications. Knowledge of Azure AD, Group Policies, and Zero Trust. Exposure to DevOps and CI/CD pipelines. r1rcm.com Facebook

:- The role of a System Engineer (Patching Support with Windows and Linux) is pivotal in maintaining the security and stability of an organization's IT infrastructure. This position involves managing and deploying patches across various systems to mitigate vulnerabilities and ensure optimal performance. Responsibilities:- Patch Management:Develop and implement patch management strategies for Windows and Linux systems, ensuring timely application of updates to address security vulnerabilities and system bugs. System Monitoring:Continuously monitor system performance and health, identifying and resolving issues related to patch deployments and system stability. Automation:Utilize automation tools such as Ansible Tower, SCCM, WSUS, Bigfix and ConnectWise Automate to streamline patch deployment processes and reduce manual intervention. Compliance and Reporting:Generate compliance reports to verify patch status across systems, ensuring adherence to organizational policies and regulatory requirements. Collaboration:Work closely with security, network, and application teams to coordinate patching activities, minimizing downtime and service disruptions. Documentation:Maintain detailed records of patching activities, including schedules, deployment outcomes, and system configurations. Required Skills and Qualifications:- Operating Systems:Proficient in administering Windows Server (2012/2016/2019/2022) and various Linux distributions (RHEL, Ubuntu, Debian). Patch Management Tools:Experience with tools like Bigfix,SCCM, WSUS for deploying and managing patches. Scripting:Strong scripting skills in PowerShell, Bash, or Python to automate patching tasks and system configurations. Virtualization:Familiarity with virtualization platforms such as VMware, Hyper-V, and KVM, including patching virtualized environments. Security Awareness:Understanding of security principles and practices, including vulnerability assessments and remediation strategies. Communication:Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and document procedures. Experience Minimum of 3 years in system administration with a focus on patch management in mixed Windows and Linux environments. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

: Role 1: Job TitleApprentice Role for Technology hiring 2025 2026 LocationPune, India Role Description The role is required to provide technical expertise to automate and simplify Operations. Role is key player in product squad. Product squad comprises of Product Owner, Product engineering and Product operations. Personal will provide assistance to Product Manager and Operations team in automating database tasks. Team follows Agile ways of working. DB follows JIRA tool to manage all tasks and deliveries. Great opportunities lies around this role in terms of automating tasks pertaining to monitoring, capacity mgt., security compliance and improving data flows. Role is expected to understand process flows and automate using tools/ softwares like Microsoft power automate. Your key responsibilities Collaborate with all EUC and CIO functions to deliver a product that fulfil business requirements and improve user experience across all processes i.e Packaging, Testing and Release mgt. Follow industry standard practices to automate database tasks. Create integrated dashboards for data monitoring and capacity Adherence to all control and process requirements for Process control documents and SDLC processes in DB Manage Product aligned squads as per DB Agile@Scale methodology Stay up to date on product enhancements, competing products, and the industry as a whole Your skills and experience Understanding of other End User technologies, such as SCCM, Intune, Azure active directory is must Able to interface with other infrastructure technology functions such as networks, data centre, server and database teams Database administration experience or project execution in this domain is must Python coding knowledge Proven skill in delivering complex power automate EPICs. Conduct product reviews and solve complex technical issues /obstacles with a group of SMEs Understand platform set up, capacity planning, monitoring, and performance improvement Experience of working in Agile environment is must Collect feedback from end user on the services and assign it to respective products/team for improvements/suggestions if any. How well support you . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm -- Role 2: Job TitleApprentice Role for Technology hiring 2025 2026 LocationPune, India Role Description The PB Tech Apprentice Pune, will work closely with our experienced IT professionals to gain hands-on experience and develop a deep understanding of our IT applications and systems. Recent graduates who have a strong technical aptitude and are eager to learn and grow within a dynamic and supportive environment. Your key responsibilities Assist with Application Management Help manage and maintain IT applications, ensuring they run smoothly. Support and Troubleshooting Provide technical support to users, helping to resolve application issues. Documentation Keep accurate records of application configurations and changes. User Training Assist in creating and delivering training materials for users. Project Participation Work on projects like application upgrades and new implementations. Quality Assurance Help test applications to ensure they work correctly. Continuous Improvement Suggest ways to improve application performance and user experience. Compliance and Security Ensure applications follow company policies and industry regulations. Collaboration Work with other teams to ensure successful application delivery and support. Your skills and experience Qualifications: Educational Background A Bachelors degree in Computer Science, Information Technology, or a related field from a reputed university. Technical Aptitude Strong interest in IT applications and systems. Problem-Solving Skills Ability to analyze problems and find solutions. Communication Skills Good verbal and written communication skills. Team Player Ability to work well in a team. Attention to Detail Careful attention to detail. Adaptability Willingness to learn new technologies. Skills: Application Knowledge: Familiarity with IT applications. Programming Languages: Basic knowledge of programming concepts and/or any programming language such as C, C#, Java, Python or SQL. Database Management: Understanding of database systems and SQL queries. Networking: Basic knowledge of networking concepts. Cybersecurity: Awareness of cybersecurity principles. How well support you . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm -- Role 3: Job TitleApprentice Role for Technology hiring 2024 2025 LocationMumbai Role Description The PB Tech Apprentice Mumbai, will work closely with our experienced IT professionals to gain hands-on experience and develop a deep understanding of our IT applications and systems. Recent graduates who have a strong technical aptitude and are eager to learn and grow within a dynamic and supportive environment. Your key responsibilities Assist with Application Management Help manage and maintain IT applications, ensuring they run smoothly. Support and Troubleshooting Provide technical support to users, helping to resolve application issues. Documentation Keep accurate records of application configurations and changes. User Training Assist in creating and delivering training materials for users. Project Participation Work on projects like application upgrades and new implementations. Quality Assurance Help test applications to ensure they work correctly. Continuous Improvement Suggest ways to improve application performance and user experience. Compliance and Security Ensure applications follow company policies and industry regulations. Collaboration Work with other teams to ensure successful application delivery and support. Your skills and experience Qualifications: Educational Background A Bachelors degree in Computer Science, Information Technology, or a related field from a reputed university. Technical Aptitude Strong interest in IT applications and systems. Problem-Solving Skills Ability to analyze problems and find solutions. Communication Skills Good verbal and written communication skills. Team Player Ability to work well in a team. Attention to Detail Careful attention to detail. Adaptability Willingness to learn new technologies. Skills: Application Knowledge: Familiarity with IT applications. Programming Languages: Basic knowledge of programming concepts and/or any programming language such as C, C#, Java, Python or SQL. Database Management: Understanding of database systems and SQL queries. Networking: Basic knowledge of networking concepts. Cybersecurity: Awareness of cybersecurity principles. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Participate in DDS infrastructure changes impacting supported applications. Log and address defects as needed. Proactive monitoring to ensure general health of application databases. Proactive review of storage consumption and identifying requirements Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide complete database administration support for assigned applications. Maintain information in the DDS inventory for supported applications. Participation in design sessions with application teams. Participation in application review meetings prior to deployment. Review of all DDL changes prior to deployment to ensure standards are met and design doesn’t adversely impact performance of the application Preferred technical and professional experience SQL DBA Architect. Experience in DDS, DDL

Salesforce requirement gathering, drafting business cases, Requirement walkthrough with stakeholders, Requirement documentations and provide clarifications to stakeholders. Salesforce Business Analyst, Good verbal and written communication, Skilled in articulation of functional requirement to technical counterparts and vice versa. Responsibilities: Implementation knowledge - Experience in end-to-end salesforce solutioning/designing experience, fit-gap analysis, Impact analysis and estimation experience API integration knowledge - The structure and integrity of data flowing into, and out from, Salesforce Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in designing data model and architecture diagrams. Knowledge in performance improvement and tuning. Knowledge in Exception handling, alerting and monitoring mechanism Preferred technical and professional experience Provide our deep technical and industry expertise to the Banking sector clients.

As a senior SAP Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include: Strategic SAP Solution FocusWorking across technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Comprehensive Solution DeliveryInvolvement in strategy development and solution implementation, leveraging your knowledge of SAP and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall SAP experience of 6-12 years Must have experience in SAP FI/CO with S/4Hana Candidate should have experience of having participated in a minimum of one major OpenText VIM implementation; Configuration experience across all Finance submodules (Accounts Payable, Accounts Receivable, General Ledger, Cost Centre Accounting etc) Knowledge of integrating with other core modules (SD MM PP etc) Cross process area experience in Product Costing, FSCM, FICA, PSCD and FSCD Preferred technical and professional experience Proven work experience in Hana be an added advantage Ability to handle multiple tasks and adapt to changing priorities Intuitive individual with an ability to manage change and proven time management

Educational Bachelor of Engineering,BTech,BCA,BSc,MCA,MTech Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Technology-EUC-Patching_and_Distribution-SCCM,Technology-Infrastructure-Server Administration-MS-Windows-Windows 10 Deployment,Technology-Microsoft Technologies-Windows Server Preferred Skills: Technology-Microsoft Technologies-Windows Server Technology-EUC-AppPackaging-Flexera AdminStudio Technology-EUC-Patching_and_Distribution-SCCM Technology-Server-OperatingSystemAdministration-Windows Server Admin-Windows Technology-Mobile Device Management-Intune-Intune

Educational Bachelor of Engineering,BTech,BCA,BSc,MTech,MCA,MSc Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-EUC-AppVirtualization-Microsoft App-V,Technology-EUC-Patching_and_Distribution-SCCM,Technology-Infrastructure-Server Administration-MS-Windows,Technology-Microsoft Technologies-Windows OS Preferred Skills: Technology-EUC-Patching_and_Distribution-SCCM Technology-Server-OperatingSystemAdministration-Windows Server Admin-Windows Technology-Mobile Device Management-Intune-Intune Technology-Universal Windows Platform-Universal Windows Platform

Educational Bachelor of Engineering,Bachelor Of Technology Service Line Digital Experience Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional : Mobile Device Management, with Intune, Airwatch, SOTI, JAMF Preferred Skills: Technology-Mobile Device Management-MobiControl SOTI Technology-Mobile Device Management-Mobile Device Management - ALL Technology-EUC-MDM-Airwatch Technology-Mobile Device Management-Intune

JobSummary: As an Infrastructure Systems Analyst, your primary role will be: Server patching via SCCM and troubleshooting patch failures. Vulnerability remediation across the environment in a timely and efficient manner. Monitoring and supporting the organization s SCCM infrastructure. This role suits an individual with experience in supporting SCCM environments and proven experience in troubleshooting server patching issues and vulnerabilities remediation within a large organization. Role Responsibilities: SCCM administration, including infrastructure monitoring and performing daily health checks. Deploying security patches on all servers using SCCM and ensuring they are up to date with the latest patches. Troubleshooting failed auto-patch deployments via SCCM and performing manual patch installations, upgrades, and configurations in accordance with company policies and procedures. Collaborating with global teams, including application and server owners, to remediate server vulnerabilities. Deploying software applications and packages on all servers across the enterprise. Updating documentation for server patching and vulnerability remediation procedures and best practices as necessary. The above may be revised based on business requirements. Essential Technical Requirements: At least 5-6 years experience working in an IT services organization. At least 5 years hands-on experience as an SCCM administrator in a large-scale environment. Managing and monitoring SCCM infrastructure. Good experience in SCCM client troubleshooting and patch failures via SCCM. Good experience in SCCM packages, applications, and collections. Good knowledge of SCCM SQL queries and PowerShell scripting. At least 2 years hands-on experience in Windows Server administration, patching, and vulnerability remediation. Knowledge of ITIL incident, problem, and change management processes. Experience in working with global teams. Any additional technical skills that the business needs will be an added advantage. Educational Qualification: Diploma or higher degree. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Employee Job Type Regular

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Technical and Professional : Primary skills:Backup-EMC Networker,Database Administration-DB2 UDB(DB2 LUW),Database Administration-Oracle DBA,Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos,Database-Mongo DB,Database-PostgreSQL,EUC,EUC-SCCM,Linux,Mainframes-DB2,Middleware-RedHat Jboss application server(Jboss),Networking,O365,SAP BASIS-SAP BASIS HANA,Security Incident and Event Management(SIEM)-Splunk,Storage,Unix Admin-AIX Administration,Virtualization-VMWare,Windows,Windows-Wintel/Windows Administrator Preferred Skills: O365 Networking Linux EUC Storage Windows Security Incident and Event Management(SIEM)-Splunk Database-PostgreSQL Backup-EMC Networker Database Administration-DB2 UDB(DB2 LUW) Mainframes-DB2 Middleware-RedHat Jboss application server(Jboss) Database Administration-Oracle DBA EUC-SCCM Unix Admin-AIX Administration Virtualization-VMWare Windows-Wintel/Windows Administrator Database-Mongo DB SAP BASIS-SAP BASIS HANA Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: L1 Responsibilities (Basic Support): - Act as the first point of contact for SharePoint-related incidents and service requests. - Log and categorize tickets accurately in the ITSM tool (e.g., ServiceNow). - Provide basic troubleshooting (e.g., access issues, navigation problems). - Assist users in creating and managing SharePoint document libraries, lists, and pages. - Grant/revoke permissions as per approved requests. - Escalate unresolved issues to L2 support with appropriate documentation. L2 Responsibilities (Intermediate Support): - Handle escalated tickets from L1, including in-depth SharePoint site and workflow troubleshooting. - Perform routine maintenance, health checks, and backups for SharePoint environments. - Manage site collections, content databases, and quotas. - Create and manage SharePoint groups, permission levels, and inheritance. - Configure and troubleshoot out-of-the-box web parts, lists, libraries, and views. - Assist with migration tasks (e.g., from on-prem to SharePoint Online). - Support Power Automate (Flow), PowerApps, and integrations with Microsoft 365 apps. ________________________________________ Required Skills & Qualifications: For L1: - Understanding of SharePoint interface and basic site functionalities. - Familiarity with Microsoft 365 and Office tools. - Strong communication and problem-solving skills. - Basic knowledge of permission models and document management. For L2: - Working knowledge of SharePoint Online and/or SharePoint 2013/2016/2019. - Experience in user management, permissions, and site administration. - Hands-on experience with troubleshooting SharePoint components. - Exposure to Power Automate/PowerApps, InfoPath, or Nintex forms is a plus. - Ability to document procedures and update knowledge bases. ________________________________________ Preferred Certifications (Good to Have): - Microsoft 365 Certified: Teams Administrator Associate / Collaboration Engineer - ITIL Foundation Certification Required Skills Office 365,Sharepoint 2013,Sharepoint 2016

JO b Description: Primary Responsibilities: Intune Platform management including design, implementation, and manage Microsoft Intune Configurations, policies, and profiles to support Windows & Mobile device management. Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection. Deploy and manage applications to end-users devices using Intune, ensuring seamless and efficient software distribution. Troubleshoot applications deployment issues and optimize application delivery processes. Configure and deploy Windows Autopilot profiles and support troubleshooting provisioning issue. Configure and support Windows Updates, Feature updates rings & ensure compliance on all Windows devices. Configure and troubleshoot mobile device management features, including device enrolment, application deployment, and policy enforcement. Collaborate with cross-functional teams to understand business requirements and translate them into effective MDM Policies & Profiles. Manage and support all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, LDAP Configuration including AD, APNS Generation and Configuration, CA configuration in Microsoft Intune Admin console. J pability to Lead Technical team and support Intune services. J

Oversee the setup, configuration, and maintenance of SharePoint sites, document libraries, and workflows. Ensure seamless integration with other Microsoft tools (Teams, OneDrive, etc.). Manage and support SharePoint-based solutions that facilitate team collaboration, document sharing, and content management. Work with business teams to understand their needs and design customized SharePoint solutions (e.g., custom lists, workflows, and dashboards). Monitor and troubleshoot SharePoint performance issues and implement necessary improvements. Provide training and support to end-users on SharePoint functionalities and best practices. Primary Skill O365 Secondary Skill SCCM

Role & responsibilities: End User Computing Services L 2 Engineer Requirements Bachelors degree or equivalent experience relevant certification information systems required1 to 3 years of professional IT Infrastructure experience with End User Computing Services Comprehensive understanding of PC hardware software operating systems directory services printing and applications required Experience in Laptop Handheld devices management Extensive knowledge of PC operating systems Windows 10 Windows 11 Knowledge in Mac Operating Systems Experience in Microsoft Intune SCCM WDS technologies Experience with wireless device management required Experience with software distribution systems required Experience in hardware installation configuration maintenance and troubleshooting required Experience with Antivirus management consoles and troubleshooting required24 x 7 x 365 support requirements Available to work after hours and weekends as required Preferred MCSE certification by accredited facility preferred ITIL or formal Service management training preferred Language Bilingual English Technical Skill Set End User Computing Technologies Service Desk Desktop Engineering SCCM Intune M365 Workstation Patch management tools Vulnerability Management tools Incident Service Request Change management ITSM Asset Management and tools

We are pleased to inform you the openings with our HCL Client on their direct and permanent payroll. Please find the job details for your perusal. Client: HCL Technology. Skill: Intune & SCCM Job location: Noida/Hyderabad Interested candidates please forward your updated profile in word format with the below mandatory details for further process: Candidate Name (as per passport): Date of Birth (as per passport): Contact Number: Email ID: Current Company: Overall Experience: Relevant Experience: Current CTC: Expected CTC: Holding Offers in Hand: If yes, please share the details. Notice Period: Currently Service Notice: if yes, please mention last working day in the current company & DOJ as well. Current Location: Job Location:

The candidate should have worked on IT Infrastructure monitoring tools for network nodes, security devices, servers on physical or virtual setups, application monitoring. The job involves managing projects for infrastructure monitoring, supporting large deployments, customization of the tool for customer specific dashboards, alerts and reports and integration skills with other tools like AD, SMTP, etc. The candidate should possess working knowledge of Network, Security, protocols like SNMP, WMI, SSH, Syslog and other agent-based options. Decent communication skills

Required Skills Behavioral | Aptitude | Leadership Skills Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - AD-Good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies Win 7/8 - Excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering. - Knowledge on MDT 2010 framework deployment Image and SOE creation. - Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) and or 3rd party encryptions as per customer requirement, Direct Access etc. - Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero-touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, and Bare-metal deployment. - Direct access and Branch Cache-Good working knowledge of Design and Deployment of Direct Access and Branch Cache - Desktop Virtualization and MDOP - Excellent working knowledge of Microsoft VDI framework. - Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies - App-V -Application Virtualization technologies (apps sequencing and virtualization) - MED-V -O/S virtualization and provisioning - AGPM - Group Policy management for greater control - DaRT - Troubleshooting and repairing system failures - MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. - Assessment tools excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. - Good working knowledge on MAP-based assessment and validation.

Required Skills Technology | Endpoint Management- SCCM Technology | Endpoint Management- Intune Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Azure Infra Management Certification As an SCCM and Intune Level 3 Administrator, you will play a critical role in the design and management of these Microsoft-based systems. You will lead the effort to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization. Key Responsibilities: 1. SCCM Design and Optimization: - Lead the design and optimization of SCCM infrastructure, including site servers, distribution points, and client settings. - Implement advanced software deployment strategies, automation, and ensure efficient patch management. 2. Intune Configuration and MDM Expertise: - Lead the configuration and management of Microsoft Intune for mobile device management (MDM) and endpoint security. - Implement and manage complex security policies, device settings, and compliance rules. 3. Software Packaging and Deployment Leadership: - Lead the packaging and deployment of software applications, updates, and patches using SCCM. - Implement advanced software distribution methodologies, package creation, and automation. 4. Operating System Deployment Expertise: - Design, create, and maintain advanced task sequences for OS deployments, including in-place upgrades and dynamic provisioning. - Optimize and automate OS deployment processes for efficiency. 5. Advanced Troubleshooting and Support: - Provide Level 3 support for SCCM and Intune-related issues and incidents, working with Level 1 and Level 2 administrators, and act as a subject matter expert. - Conduct root cause analysis for complex issues and incidents. 6. Documentation and Reporting: - Maintain detailed documentation of configurations, best practices, and optimization procedures for SCCM and Intune. - Create and present advanced reports on the performance and effectiveness of these systems to management and stakeholders. Qualifications: - Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging). Job Requirements Details Intune/Azure AD - User Management On boarding of new users. Assigning User Licenses to users for endpoint configuration. Create, edit or delete Azure Active Directory (AAD) User and Device groups. Intune/AAD - Application Creation and Deployment/Assignment Upload and Configure LOB applications (Windows, iOS and Android). Upload and Configure OEM Store applications (Microsoft, Apple and Google). Deploy LOB applications to endpoints. Deploy OEM Store applications to endpoints. Deploy LOB/Store applications to group of users (AAD user groups). Monitor application deployment status. Intune - Service Administration Assignment of subscriptions and licenses to users. Apple APN cert Management (renewal) Android for Work (Google), Apple Business Manager (Apple), Autopilot (Microsoft). Device settings configuration to enable Azure AD join (for Windows 10 devices) MDM auto enrollment configurations (for Windows 10 devices) Reporting. Intune - Mobile Application Management LOB Application Wrapping for iOS and Android managed applications. Wrap the LOB apps using iOS SDK. Wrap the LOB apps using Android SDK. Intune - Device/Profile Management Create, Maintain, Update, Deploy and Delete policies Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance Policies iOS, Android and Windows. Device Life Cycle Enrollment process of endpoints (iOS, Windows 10 and Android). Retire and Wipe Devices. AAD/Intune - Conditional Access Create, Maintain, Update, Deploy and Delete CA policies CA for Windows, Android, iOS, MacOS. Intune - Auto-Pilot Excellent experience on the below. Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot\Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications. Production of High-level/Low Level Design documentations. Proficient in customizing and deploying Windows 10. Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP\ADMX templates. Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes. Configure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bitlocker, Windows Hello for Business etc. Experience in Microsoft Azure AD, AzureAD AppProxy. In depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP Mobile Device Management and Mobile Application Management (MAM); protection and app restrictions on for Outlook and Office mobile apps on various mobile devices. #LI-MS2 #LI-onsite Pay Range Based on Experience

Position Overview This position serves as the technical lead for the IT Asset Management (ITAM) domain within Clients "ServiceNow Implementation" project. This role is responsible for designing the overall architecture and overseeing the technical implementation of the ServiceNow ITAM Professional solution to establish an integrated ITAM foundation across Clients global organization. Roles & Responsibilities ITAM Solution Architecture Design: Analyze Clients asset management requirements to design an optimal solution architecture based on the ServiceNow ITAM Professional module. Design the entire lifecycle management process (Request Receipt Return Disposal) for assets, including hardware, software, and non-IT assets. Incorporate multi-language support and requirements for segregated/unified asset data views by legal entity to support global operations. Design the Configuration Management Database (CMDB) as the foundation for ITAM and define its relationship with asset data. System Integration and Data Consolidation: Design the architecture for integrating with the SAP system to synchronize asset accounting information. Develop a plan to link asset data with user HR/organizational information by integrating with Workday. Design the architecture to automatically discover and update asset information by integrating ServiceNow with existing asset inventory tools such as SCCM, JAMF, and Intune. Data Migration and Validation: Develop and lead the execution of a data migration strategy to transfer data from Clients existing asset management systems to the new ServiceNow ITAM system. Validate the integrity of the migrated data, which includes hardware, software, and office equipment. Lead and Support Technical Implementation: Design functionalities to support physical inventory counts using QR/barcode scanning. Design an integrated user interface and portal that allows users to view their assigned assets and submit IT asset-related requests. Design reports and dashboards that provide statistics on asset holdings by type, organization, and legal entity. Resolve technical issues within the ITAM project and provide clear guidance to the development team to ensure successful project completion. Required Qualifications: Over 5 years of experience on ITAM solution on the ServiceNow platform. In-depth understanding and hands-on project design experience with the ServiceNow ITAM Professional module (including HAM and SAM). Strong understanding of CMDB design and data modeling. Experience with SAP (for asset accounting) and Workday (for HR information) integration projects. Experience in planning and executing data migration from legacy systems to ServiceNow. Excellent problem-solving and communication skills. Skills Required: ServiceNow CIS-Hardware Asset Management (HAM) or CIS-Software Asset Management (SAM) certification. Experience with integrating endpoint management solutions such as SCCM, JAMF, and Intune. Experience executing ITAM projects in a global corporate environment. Project experience in the gaming or IT/cloud industry. Business-level proficiency in both Korean and English to facilitate communication with global and domestic stakeholders. How You ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a One Team . We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.

IT Service Desk Analyst (L1) About the Opportunity A leading player in the Information Technology services & managed infrastructure sector, we deliver end-to-end workplace support and digital operations for enterprise clients worldwide. Join our on-site IT Service Desk team in India and help keep mission-critical systems reliable, secure, and productive for thousands of users. Role & Responsibilities Provide first-line technical support for Windows, Office 365, hardware, peripherals, and basic network issues via phone, email, and walk-up channels. Log, prioritise, and track incidents and service requests in an ITSM platform, following ITIL L1 workflows and SLAs. Perform initial diagnosis, resolve up to 70% of tickets, and escalate complex problems to L2/L3 engineers with clear documentation. Manage user accounts, access permissions, asset inventories, and software installations in line with security and compliance policies. Create and maintain knowledge-base articles, FAQs, and user guides; coach end-users on best practices. Monitor system alerts, execute daily health checks, and identify recurring issues to drive continual service improvement. Skills & Qualifications Must-Have 0-1 of Service Desk or Helpdesk experience supporting Windows 10/11 and Office 365 environments. Proficiency with Active Directory, password resets, remote desktop tools, VPN, and basic TCP/IP & DNS troubleshooting. Hands-on experience with ITSM ticketing suites such as ServiceNow, Remedy, or Freshservice. Excellent English communication skills, customer-centric attitude, and ability to thrive under high call volumes. Willingness to work rotational shifts and provide on-site support in India. Preferred ITIL v3/v4 certification or formal training. Exposure to SCCM/Intune imaging and patch management. Basic PowerShell scripting for automation. Benefits & Culture Highlights Clear career progression to L2/L3, cloud, and cybersecurity support tracks in a fast-growing tech organisation. Company-funded certifications and continuous learning programs. Inclusive, collaborative workplace with modern labs, recreational zones, and on-site cafeteria.

Role Objective Own and govern all integration services on the ServiceNow platform, ensuring secure, scalable, and maintainable integrations across internal systems and third-party platforms. This includes overseeing design standards, vendor interfaces, API governance, and supporting platform automation needs through IntegrationHub. Desirable Skills Exposure to Agile/Scrum delivery models Experience in integration cost estimation and vendor evaluation Understanding of Service Graph Connectors and Certified Spokes Familiarity with external orchestration tools or iPaaS platforms Top of Form Experience : 8-12 years in IT with at least 5+ years of hands-on ServiceNow integration experience Education : Bachelor s/Master s in Computer Science, Information Systems, or related field Certifications : Mandatory: ServiceNow CSA (Certified System Administrator) Preferred: ServiceNow CIS-IntegrationHub, ITIL v4 Foundation, IntegrationHub Fundamentals Communication Skills : Excellent written and verbal communication, stakeholder management, and technical articulation Core Responsibilities Integration Strategy and Architecture Define and maintain ServiceNow integration strategy and roadmap Align integration architecture with enterprise integration principles and platform governance Lead design reviews and provide architecture oversight for all integrations Ensure usage of reusable, low-code integration patterns via IntegrationHub Spokes and Flow Designer Platform Integration Ownership Own end-to-end lifecycle of integrations across: REST, SOAP, JDBC, SFTP OAuth2, Basic Auth, API Key-based connections Cloud integrations: Azure AD, AWS, Okta, SAP, Workday, JAMF, SCCM, Salesforce, Jira, etc. Ensure proper exception handling, timeouts, throttling, and retry mechanisms Manage outbound and inbound data interfaces using ServiceNow MID Servers and secure endpoints Tools and Technologies Expert in: IntegrationHub , Flow Designer , Scripted REST APIs MID Server setup, configuration, and troubleshooting Credential aliasing and connection security Use of Data Sources , Transform Maps , Import Sets , Scheduled Jobs Familiar with Webhooks , event-driven integrations , External Workflows , and Message Queues Governance and Compliance Define integration design standards and policies (naming conventions, retry logic, logging, etc.) Establish access control guidelines for external system integrations Ensure compliance with security , audit , data residency , and data minimization policies Document and govern all integrations via a central registry or CMDB mappings Reporting and Metrics Track key metrics like: Number of integrations in production Success/failure rates, transaction time, system latency Maintain dashboards for integration health and lifecycle Collaboration & Communication Collaborate with: Application teams for data contracts and handshake processes Security team for integration risk assessments Enterprise architects for alignment with overall integration architecture Vendors and product owners for external dependencies Conduct: Design reviews, impact assessments, change approvals Knowledge-sharing sessions for developers and ops ServiceNow Platform Expertise Deep understanding of: ServiceNow platform internals: Scoped apps, update sets, ATF Data model impacts (CMDB, Task tables, Users/Groups) CSDM-aligned integrations (Application Services, Technical Services) Integration impact on performance and upgrades

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction End Points Application Packaging 68355 Create and/or modify scripts & script wrappers, for application installs Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies Troubleshoot and resolve application and package issues Assist with automated deployments of packaged software Assist with desktop related projects (OS upgrades, deployments, patching, and hardware refreshes) Ability to use scripting languages such as VBScript, PowerShell or batch scripting to automate tasks Provide extensive troubleshooting in the installation and configuration Consult with other business units Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, ) and reference models Produce quality application sequences using Microsoft App-V of varying degrees of complexity to meet business needs Produce quality application packages of varying complexity using MSI packaging to be deployed by ManageEngine Experience in Flexera Tool and ManageEngine Tool is mandatory Experience with Desktop Management Technologies (LANDesk, SCCM, ManageEngine etc). Experience with Application Packaging Technologies (Admin Studio) Strong communication skills both verbally and written 2 4 years of experience in Application packaging Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.