Salesforce Support consultant_3 Months contract To hire

Job Title: Salesforce Support Consultant_L1

Address: Kadubeesanahalli, Bengaluru

Shift: 4pm to 1 am IST

Work Type: 3 months CTH

Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home)

• Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation
• Functional support in any of the applications where the Client uses Salesforce in a production  environment (including support of related sandbox or test environments) 
• Help desk break/fix tickets or incident 
• Respond to issues/incident based on Severity within SLA requirements
• Experience with support ticketing system
• Issue resolution: addressing how-to questions, troubleshooting, investigating performance issues 
• Support end user requests for new saved searches, reports, KPI's, and dashboards 
• Enablement of new features and functionality.   
• Ad hoc training - providing ad hoc training on Salesforce functionality. 
• Provide internal, on-going system/technical support to users, including training and maintain proper system access for all roles. 
• Maintain up-to-date knowledge and standard operations procedures of Salesforce functionality, customization, and integration. 
• Identify, evaluate, and recommend other key technologies required to support and improve the business process centred on the Salesforce platform.  

Qualifications:

• Bachelors degree in Computer Science, Information Systems, or related field
• Overall, 3-5 years of IT experience and experience in working Salesforce application and platform support.
• Experience with SFDC with some exposure or knowledge of NetSuite and combined with technical understanding of SFDC.
• Strong understanding of Salesforce architecture, data model, and security model
• Proficiency in Apex, Visualforce, and Salesforce APIs preferred
• Salesforce certification is a plus
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams
• Strong analytical and problem-solving skills with a keen attention to detail
• Ability to manage multiple priorities and work in a fast-paced environment.

Interested candidates share their cv on jyoti.thakur@vacobinary.in or apply on the given link