7 Salesforce Support Jobs

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer

About the Role - We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data. Mandatory Requirement - application support engineers who can understand their 2 applications built on salesforce and .net and provide them support for these accordingly. Hands on coding experience in implementing Apex classes/controllers, Visual force pages, Apex Triggers, SOQL/SOSL/DML queries, Batch jobs, process builder. Hands on in Admin activities like writing workflow rules, Approval process, creating formula fields, user/profile setup, data migration/scrub Coding experience in Salesforce Lightning. Experience in support activities in Salesforce Experience on integrations using different methodologies like REST, SOAP, Web Services. Experience in managing third party app exchange tools like Marketo, Ringlead etc Experience in doing RCA for issues and providing responses to business. Deployment: Knowledge on creating build packages using different tools like Workbench, Eclipse etc. Knowledge on creating build packages for different components like Workflow rules, Profiles, Objects etc. Troubleshooting deployment issues. Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Dear Candidate, Presently we are hiring Sr. Salesforce Suppport Engineer/Lead in our Organisation " Krios Info Solutions" About Krios Krios offers Technology Consulting, managed services, and software development services in Microsoft technologies, Salesforce, SAP and Analytics. 30+ happy customers across diverse industry verticals is a testimony of our client centricity. Krios today is a team of 300+ Kriosians, driven by a mission of building globally competitive technology solutions for our clients across diverse industry verticals in India and overseas. Website : www.kriosispl.com Roles and Responsibilities Provide technical support to customers on Salesforce platform, ensuring timely resolution of issues and high levels of customer satisfaction. Troubleshoot complex salesforce queries, including data migration, configuration, and customization. Collaborate with cross-functional teams to resolve business requirements and implement solutions using Salesforce tools such as Apex, LWCs, and Flows. Develop expertise in various aspects of Salesforce ecosystem, including Lightning Web Components (LWC), Visualforce Pages, and Aura components. Participate in knowledge sharing sessions to document troubleshooting steps and best practices for future reference. Desired Candidate Profile 4-9 years of experience in Salesforce Support role with a strong understanding of Salesforce architecture and its applications. Proficiency in writing SOQL queries for querying Salesforce objects; ability to write efficient queries for large datasets. Strong hands-on experience working with Salesforces Lead object; familiarity with lead management processes is essential. Experience working on multiple projects simultaneously; excellent time management skills required. Interested candidate please APPLY or send your profile with me on sheetal.madkar@kriosispl.com for further interview process Thanks & Regards, Sheetal Madkar Team Lead - IT Recruitment Connect - https://www.linkedin.com/in/sheetal-madkar-5139b28b/ _________________________________ Krios Info Solutions Pvt. Ltd. 701-702, Wakad Business Bay Behind Tip Top International Hotel, Wakad, Pune, Maharashtra - 411057. India | USA | Netherlands | Australia Website: www.kriosispl.com

We are looking for a proactive and customer-focused individual to join our team as L1 Support for Salesforce. In this role, you will serve as the first line of contact for end-users, assisting with basic Salesforce issues, routing complex problems to L2/L3 teams, and ensuring timely resolution and communication. Key Responsibilities: Monitor and respond to user queries and tickets related to Salesforce. Perform basic troubleshooting (login issues, data visibility, profile/permission errors). Provide support on standard Salesforce functionalities (Leads, Accounts, Opportunities, Cases, etc.). Escalate unresolved or complex issues to L2/L3 support or Salesforce admins/developers. Document issues, resolutions, and root causes in the ticketing system. Follow standard operating procedures (SOPs) and adhere to SLAs. Coordinate with internal teams and vendors if needed. Generate simple reports or assist users in generating them. Maintain user access and perform basic user management under supervision. Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field. Basic understanding of Salesforce (Sales Cloud/Service Cloud is a plus). Familiarity with CRM systems and ITSM/ticketing tools (e.g., ServiceNow, Jira). Good communication and problem-solving skills. Willingness to work in shifts (if applicable). Salesforce Admin Certification (optional, but preferred).

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand architecture and integrations to guide troubleshooting. Support solutioning by advising on best-fit fixes and enhancements. Monitor SLAs, analyze breaches, and drive continuous improvements. Manage support workflows using JIRA/ManageEngine and maintain reporting. Identify recurring issues and recommend automation/process improvements. Stay updated with Salesforce and industry trends to suggest innovations. Promote documentation, SOPs, and knowledge sharing across the team. Preferred Experience/Qualifications: 6+ years of professional experience as a Salesforce Administrator Degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered. Salesforce Admin Certification is a MUST. Excellent communication skills and the ability to work as part of a team are essential. A successful candidate will also exhibit a strong desire to learn and understand all aspects of the companys operations and be able to interact directly with other departments. Highly organized with exceptional attention to detail. Ability to handle multiple priorities in a fast-paced environment. Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder (preferred). Project Management Professional (PMP) or Agile certification (preferred). Place of Posting: Candidates will be working out of Pune (Client site) and anywhere else subject to the organizations requirement.

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand architecture and integrations to guide troubleshooting. Support solutioning by advising on best-fit fixes and enhancements. Monitor SLAs, analyze breaches, and drive continuous improvements. Manage support workflows using JIRA/ManageEngine and maintain reporting. Identify recurring issues and recommend automation/process improvements. Stay updated with Salesforce and industry trends to suggest innovations. Promote documentation, SOPs, and knowledge sharing across the team. Preferred Experience/Qualifications: 6+ years of professional experience as a Salesforce Administrator Degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered. Salesforce Admin Certification is a MUST. Excellent communication skills and the ability to work as part of a team are essential. A successful candidate will also exhibit a strong desire to learn and understand all aspects of the companys operations and be able to interact directly with other departments. Highly organized with exceptional attention to detail. Ability to handle multiple priorities in a fast-paced environment. Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder (preferred). Project Management Professional (PMP) or Agile certification (preferred). Place of Posting: Candidates will be working out of Pune (Client site) and anywhere else subject to the organizations requirement.

Role & responsibilities Provide Tier 2/Tier 3 Salesforce support to end-users, resolving technical issues related to Salesforce functionality, customizations, and integrations. Use SOQL to query and analyze Salesforce data for troubleshooting, reporting, and validation purposes. Lead and mentor a team of 25 Salesforce support analysts, ensuring high-quality service delivery and adherence to SLAs. Collaborate with Salesforce administrators and developers to resolve system bugs, improve performance, and manage enhancements. Document support procedures, issue resolutions, and technical guidance for internal knowledge sharing. Conduct regular team check-ins, performance reviews, and support training initiatives to improve team capabilities. Monitor and report on Salesforce system health and user feedback, escalating critical issues to technical teams as needed. Work with business stakeholders to understand requirements, assist with testing, and validate solutions. Required Qualifications: 3+ years of hands-on experience in Salesforce support roles. Proficiency in SOQL for data extraction and analysis. 1+ year of experience in a team leadership or supervisory role , ideally in a technical support or CRM environment. Strong understanding of Salesforce architecture, standard/custom objects, workflows, reports, and dashboards. Excellent problem-solving skills and attention to detail. Ability to prioritize tasks in a dynamic, fast-paced environment. Strong written and verbal communication skills. Preferred Qualifications: Salesforce Administrator (ADM 201) Certification or equivalent experience. Experience with Salesforce Service Cloud, Sales Cloud, or other Salesforce products. Familiarity with case management tools and ITIL support processes. Knowledge of Apex, Visualforce, or Lightning Components is a plus. Preferred candidate profile Immediate Joiner