Salesforce CPQ Support Engineer

Salesforce CPQ Support Engineer

Key Responsibilities:

Salesforce CPQ & CRM Support:

• Oversee the setup, configuration, and maintenance of

  Salesforce CPQ

  including products, pricing rules, discounting logic, and quote templates.
• Support day-to-day operations by providing

  Tier 1 & Tier 2 support

  for Salesforce and CPQ-related issues.
• Troubleshoot complex pricing, product configuration, and quote generation problems.
• Ensure CPQ functionality aligns with business goals and optimize processes across quoting and revenue operations.

Development & Customization:

• Working knowledge of

  Apex classes, triggers, and Lightning Web Components (LWC)

  to support business user issues.
• Debug and maintain automated flows, process builders, and validation rules to troubleshoot support cases.
• Write efficient

  SOQL/SOSL queries

  and utilize tools like Workbench and Data Loader for data manipulation and troubleshooting.
• Customize Salesforce UI/UX using Lightning App Builder and Experience Cloud configuration.

System Administration & Enablement:

• Manage user profiles, roles, permission sets, sharing rules, and security controls.
• Build and support

  reports, dashboards

  , and

  analytics tools

  to help drive decision-making.
• Identify opportunities for automation, efficiency improvements, and reduced manual efforts across the Sales and Service functions.
• Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions.

Training & Documentation:

• Create end-user documentation, training materials, and standard operating procedures.
• Conduct training sessions for end users to drive adoption of CPQ and Salesforce features.

Compliance & Support:

• Maintain compliance with internal controls and regulatory standards (SOX, GDPR, etc.).
• Support integrations between Salesforce and external platforms including DocuSign, Conga Composer, and internal tools.

Qualifications & Skills:

• Bachelors degree in Computer Science, Information Systems, or related discipline.
• 5+ years of experience as a

  Salesforce Administrator or Developer

  , with at least

  3 years of Salesforce CPQ hands-on experience

  .
• Understanding of quote-to-cash process integrations with ERP or billing systems.
• Strong knowledge of

  Salesforce CPQ object model

  , price rules, product bundles, quote templates, and approvals.
• Experience with DocuSign, Conga Composer, and integration tools.
• Knowledge of Salesforce Billing or Revenue Cloud.
• Excellent communication and troubleshooting skills in fast-paced environments.

• Salesforce Administrator Certification required

  ; CPQ Specialist, Advanced Administrator, or Platform Developer certifications preferred.
• Familiarity with Jira, ServiceNow, or other ITSM platforms is a plus.

Nice to Have:

• Knowledge of Salesforce Billing or Revenue Cloud.