Salesforce CPQ Support Engineer

Job Description

Role & responsibilities :- Act as the subject matter expert (SME) for Salesforce CPQ (Steelbrick) design, development, and support. Develop and maintain custom Apex classes , triggers , LWC , Visualforce pages , and flows . Implement and troubleshoot Salesforce CPQ configurations product bundles , pricing rules , discount schedules , quote templates , etc. Collaborate with business analysts and stakeholders to gather requirements and convert them into scalable technical solutions. Lead and conduct workshops, design sessions , and technical documentation . Manage and support CPQ integrations with external systems (billing, ERP, pricing engines, etc.). Maintain data integrity and support data migrations , including use of Data Loader and SOQL tools. Utilize Agile/Scrum and JIRA tools for task management and sprint planning. Monitor and address production issues promptly during EST working hours . Required Skills: 5+ years of hands-on experience in Salesforce platform development. 3+ years of direct experience with Salesforce CPQ (configuration, development, and support). Proficiency in Apex, SOQL, SOSL, LWC , and Flow Builder . In-depth understanding of Salesforce data model , CPQ object model , and governor limits . Knowledge of integration patterns and tools (REST/SOAP APIs, middleware, etc.). Strong knowledge of Salesforce security model , sharing rules, and permission sets. Ability to work independently and handle escalations and production support. Excellent verbal and written communication skills . Experience with JIRA and Service Management systems . Preferred candidate profile Salesforce Certified Administrator (must). Salesforce CPQ Specialist Certification (preferred). Knowledge of Salesforce Billing or Revenue Cloud is a plus. Experience working in global support environments with night shift or EST timezone . Location: Pune (headquarters), Bangalore, Hyderabad, Nagpur, and Noida (Shift: EST Timezone 6:00 PM to 3:00 AM IST) Experience: 5+ Years in Salesforce Development, 3+ Years in Salesforce CPQ Certifications Required: Salesforce Administrator Certification (preferred: CPQ Specialist) Interested can share cv to connect@vrinchiinfotech.com