Sales Operations Specialist

EC-Council is the worlds largest cybersecurity technical certification body. We operate in

145 countries globally, and we are the owner and developer of various world- famous

cybersecurity programs. We are proud to have trained and certified over 220,000

information security professionals globally that have influenced the cybersecurity mindset

of countless organizations worldwide.

www.eccouncil.org

Position Summary

Sales Operations Specialist

Key Responsibilities

• Provide administrative and operational support for the sales team, including preparing proposals, contracts, and presentations.
• Manage and coordinate webinars, seminars, and events for sales teams, clients, and stakeholders.
• Oversee end-to-end post-sales processes for certificate courses, managing training batches and acting as a liaison between EC-Council trainers and clients.
• Receive and process sales orders, ensuring accuracy and timely execution across departments.
• Maintain and audit sales pipelines; conduct sales call audits to ensure CRM data integrity and process compliance.
• Prepare performance reports, dashboards, and analytics to support business decisions, utilizing tools like Excel, Power BI, and CRM platforms.
• Generate sales forecasts, identify trends, and provide insights for sales strategies.
• Collaborate cross-functionally with teams such as marketing, finance, production, and customer support.
• Assist in onboarding and training new sales team members by providing resources and support.
• Identify opportunities to improve sales processes and enhance efficiency.

Key Skills and Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3+ years of experience in Sales Operations, Sales Coordination, or Administration.
• Proficiency in CRM systems (e.g., Salesforce, Zoho CRM).
• Strong skills in

  Microsoft Excel, Power BI, PowerPoint, Word, and other MS Office tools.

• Excellent organizational, analytical, and problem-solving skills.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.

Additional Information

We are an equal opportunity workplace and an affirmative action employer. We are

always committed to equal employment opportunity regardless of race, color, ancestry,

religion, sex, national origin, sexual orientation, age, citizenship, marital status,

disability, gender identity or Veteran status and we do not discriminate based on such

characteristics, or any other status protected by the laws or regulations in the locations

where we work.

EC-Council is committed to working with and providing reasonable accommodation to

individuals with disabilities. If you have a medical condition or disability which inhibits

your ability to complete any part of the application process and need a reasonable

accommodation to complete the process, please contact us ecchr@eccouncil.org and let us know how we may assist you.

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EC-Council conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Offer of employment may be contingent to the satisfactory results of background checks conducted by EC-Council or a third party. EC-Council reserves the right to revoke any such employment anytime until the results have been found satisfactory.