Run & Maintain SME / Network & Security Infrastructure

HPE Operations

Run and Maintain Subject Matter Expert (SME)

What you’ll do:

Key Responsibilities:

Operations & Maintenance:

• Serve as the

  primary SME for daily operations and issue resolution

  across:

• Aruba Fabric Composer

  (network orchestration and automation)

• Aruba NetEdit

  (network configuration management and compliance)

• ClearPass

  (network access control and policy enforcement)

• LUNA Network HSM S790

  (hardware security module management)

• Juniper SRX4300

  (firewall configuration, logging, and troubleshooting)

• Juniper MX304

  (router monitoring, BGP/OSPF routing support)

• Aruba CX 6300M

  (switch management, VLANs, and trunking)

Monitoring & Troubleshooting:

• Proactively monitor system health, availability, and performance.
• Diagnose and resolve faults, performance bottlenecks, or configuration issues.
• Work with vendor support (e.g., Aruba, Juniper, Thales) when escalation is needed.

Change Management:

• Review and implement configuration changes following established

  change control processes

  .
• Participate in

  patching, upgrades, and firmware management

  for supported devices.
• Maintain

  version control, documentation, and rollback plans

  .

Documentation & Compliance:

• Maintain and update

  operational procedures

  , runbooks, topology diagrams, and asset inventories.
• Ensure systems comply with

  internal security policies and audit requirements

  .
• Generate and support

  compliance and vulnerability reports

  as required.

Collaboration & Support:

• Partner with network engineering, security, and application teams to support business projects and troubleshoot service-impacting issues.
• Provide

  on-call or rotational support

  as part of 24x7 operations coverage.

Required Qualifications:

• 5+ years of experience in

  network or security infrastructure operations

  .
• Strong hands-on knowledge of:

• Aruba Fabric Composer

  , NetEdit, and Aruba CX switches

• ClearPass Policy Manager

• Thales Luna Network HSM S790

• Juniper SRX series firewalls and MX series routers

• Proficiency with

  routing/switching concepts

  (VLANs, STP, BGP, OSPF).
• Familiarity with

  RADIUS/TACACS, 802.1X

  , and network authentication.
• Experience with

  configuration backup/restore

  , compliance validation, and system logging.
• Ability to script or automate tasks using

  Python, Bash, or Ansible

  (preferred).

Preferred Certifications (Nice to Have):

• Aruba Certified Switching Associate/Professional (ACSA/ACSP)
• Juniper JNCIA/JNCIS
• Thales Luna HSM training/certification
• CCNA/CCNP or equivalent
• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
• Ability to articulate clearly, recommend and explain resolutions /clients.
• Understand and utilize ITIL.
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What you need to bring:

Education and Experience Required:

• First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
• 5-7 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Advanced troubleshooting skills in a technical environment.
• Excellent analytical and problem solving skills.
• Advanced Software and hardware knowledge of computing, storage and peripheral devices.
• Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience, knowledge and resolution ability.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability train peers on solutions.
• Ability to take full ownership for resolution with escalated customers.
• Ability to lead technical action plans.
• Lead or provide expertise to teams or projects.
• Highly Developed knowledge of more complex solutions.